Square Space Storage

I'd give negative stars if I could. ABSOLUTELY HORRIBLE!!!!! No security. Gate rusted open and cameras broken. No one walks to check units. My daughters unit (and other units) was broken into and sat open for weeks/months. All her stuff was taken and not person from the facility reported it to her. She had to find out when the went to get her stuff when she was returning to college. They will not do anything to compensate her. That place is a joke. We will be pursing this in court.
Aug 27th, 2021

My storage unit as well as numerous others were broken into and we only discovered this when we went to visit the unit in person. No action was taken to inform myself or the other renters that our property had been stolen. The company has claimed that they have instated night watches yet the burglary went completely unnoticed. By no means should anyone engage in business with this company, they are negligent to say the least and clearly demonstrate a lack of concern for the people that rent from them and their belongings. If I could rate 0 stars I would.
Aug 2nd, 2021

Don't do business with them but I live in the neighborhood..your things will get stolen I've seen dozens of times people going into people's units..just terrible..no security
Aug 2nd, 2021

You’re stuff will be stolen. I hope you’re a smart person and reading these reviews before committing yourself. Just like everyone else said below, spend the extra bucks- it’s worth it. You will have a hard time- 1. Reaching the staff, 2. Getting in, 3. Feeling safe, 4. Getting there
Jul 20th, 2021

I generally try to give optimistic reviews, but there was very little for me to be happy about with my experience with this company. Thus the 1 star rating. If you use this storage, it is likely that your stuff will be stolen (at least from personal experience, and also based on another review). Security is very limited; I came a couple times where the gate was just completely unlocked and open, allowing anyone through. My lock was completely cut off and literally everything was taken, even things that weren't valuable. The surrounding area seems run-down and a little dangerous, and facility quality is not as good or secure as the pictures and website make it seem. I saw many units that had been opened and ransacked both when dropping my stuff off and when going to pick it up a few months later. In addition to this, customer service is "okay" at best; on multiple occasions I was on hold for more than 1/2 an hour trying to speak with someone, with no answer. To go with this, answers to emails are vague and don't always address everything you write about. I also faced issues closing my account/moving out, and was charged for an extra month (after I had finished using the storage) until I asked directly for a refund. If you do use this storage (which I do not recommend, given there are many other better places in BTR), I strongly encourage you to get insurance of some kind (this was a mistake I made, since I didn't think I needed insurance for only 3 months of storage). This place may be cheaper than others, but it is for a reason. Paying a little extra somewhere else is definitely worth the higher quality, more secure storage.
Jul 21st, 2021