Great American Cookies

Oct 5th, 2023

Before I start, the only reason Im giving 2 stars instead of 1 is because of the nice guy that helped fix a part of the problem and was very apologetic. My wife and I came in around 8:30, which we knew was near closing but when we pulled up we saw people at the tables and decided to go in. There was a girl and guy behind the counter. The young man greeted us, the girl did not. I placed my order first. The young man helped me and was very polite and friendly and the girl helped my wife. I overheard my wife request a strawberry shake and then she was met by a rude smirk and was stared at awkwardly by this girl like she was refusing to make it. After a brief stare down, my wife didnt want to cause any problems so she then asked for a scoop of chocolate ice cream with gummy bears. The guy checked us out as the girl was finishing my wifes order. After slinging the incredibly small cup over the counter, we began walking out only to notice the cup(which was wayyyyy too small) was covered with ice cream on the outside of it and was now all over our hands. It was a mess. There is no way she did not notice this when handing it over. It was everywhere. I took the cup and walked back in where I noticed the girl had ran to the back but the young man was still up front and apologized several times and proceeded to change it to a bigger cup and wipe it all clean. Im not sure what this girls issue was but if she keeps up the attitude like she had tonight, someone is likely to throw their ice cream right back at her!
Aug 29th, 2023

Attentive, friendly service. My favorite location.
Jul 30th, 2023

We went here on Sunday and the guy behind the counter was very rude. Which is fine whatever everyone has a bad day. However he didnt wear gloves and he used his bare hands to push down on the ice cream spatula he was using to mix the ice cream with the toppings on the slab. He seemed irritated at any request we had and he didnt wipe down the containers. So not only was the ice cream basically contaminated but it was also dripping all over the containers. Otherwise we normally have a good experience coming here.
Jul 29th, 2023

Jul 17th, 2023