Penn Station East Coast Subs

I recently visited Penn Station and had an extremely disappointing experience with one of their servers. I ordered a footlong sandwich with specific toppings, including lettuce, tomatoes, onions, American cheese, provolone cheese, and, of course, mushrooms. However, to my dismay, the server forgot to add the mushrooms to my sandwich. What made matters worse was the server's response when I pointed out the mistake. I politely mentioned that I had requested mushrooms on my sandwich, but she vehemently denied that I had ever mentioned it. I reiterated my request three times, but she continued to insist that I had not asked for mushrooms. This lack of accountability and refusal to acknowledge their mistake was highly unprofessional and frustrating. As a customer, I expect my order to be prepared accurately, especially when I clearly communicate my preferences. It is disappointing when a server fails to pay attention to such details and then tries to shift the blame onto the customer. This incident not only left me dissatisfied with my meal but also with the overall customer service at Penn Station. Attention to detail is crucial in the food service industry, and it is disheartening when such a simple request is overlooked. The server's denial of my request only added to my frustration and left me questioning the competence and professionalism of the staff at Penn Station. In conclusion, my experience at Penn Station was marred by the server's failure to include mushrooms on my footlong sandwich, despite my clear instructions. The subsequent denial of my request and lack of accountability only exacerbated the situation. I hope that Penn Station takes this feedback seriously and works towards improving their customer service and attention to detail in the future, respectfully.
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