Major Brands Tire And Auto Center

While traveling from WV to TN with my elderly mother with dementia I experienced a flat. Cave Run Motorsports at the next exit recommended Major Brands and aired up my tire to help me make it there. I had aired it up at the gas station off the exit but was loosing air fast. Major Brands staff took excellent care of us and the tire. They made me feel they cared about our situation and got us back on the road in a little over an hour. Thank you Major Brands and sales rep Michael Wood for being hospitable, and professional and providing excellent service!
Feb 27th, 2024

Jan 31st, 2024

Dec 20th, 2023

My spouse went there to fix her car. She paid $500 for repairs, and when she came to pick up the car, she found out they didn't do half the repairs she was charged for. They fixed the visible issues like the window being stuck, but they didn't fix anything to do with the main issue, which is that the car wouldn't start. They claimed it was running just fine on the phone, but they clearly didn't even try to start it. My spouse had to go back in and ask them to do ALL the repairs she was charged for, and the mechanic who spoke to her had the nerve to ask for $300 more, claiming he discovered another issue. This mechanic admitted that the employees were supposed to check for this issue before quoting the final price, and they didn't. Major Brands didn't offer to refund any of their services for this unacceptable performance. Matter of fact, the employees didn't even offer an APOLOGY, and those are free! Don't bother coming here. They just want to rush you out the door, and they don't care if your car is safe to drive. This place is a lawsuit waiting to happen.
Feb 16th, 2024

If there was a no star option I'd be tempted to hit it but there was ONE nice guy at Major Brands that brought me home after my car broke down and got towed to them. He deserves a raise. But other than that guy, the business itself is a complete mess.. Before I had my car towed there I called to see if they could fix it and they told me "yes if they couldn't get to it that night they'd get to it first thing in the morning." I called at 2 the next day.. nothing.. 4:30 "nope, still busy but they will get it in the morning" It sat there for 2.5 days and they couldn't even tell me what was wrong with it or how much it would cost. They just kept telling me they got busy. I have no idea why they'd take more cars than they are able to fix. They need some sort of organization! People need their cars back! I had to call in from work the first day and decided to walk and then take the bus at 4 am in the rain the next 2 days. Because had I not, I would of lost my job. People are relying on you guys to take care of them in a time of crisis and you guys dropped the ball on this one and are apparently notorious for it. Do better guys.. You need a system that works! In the end.. I had it towed to Jason Stevens on main and he had it fixed the very next day and dropped it off to me at my house.. Need I say more?
Nov 1st, 2023