PODS

Thor Fast _{on Google}

Jun 13th, 2021

What an absolute scam of a company. We have been charged multiple times that were not discussed with us beforehand, and when we call customer service it a 30 minute hold just to get someone who can't explain the charges and will get someone to call us back that can.
Plus, they don't pro-rate their charges. They push their pickup dates out over a week and then charge you for going into another month.
Don't use if you value your money. Service: Packing/unpacking

Invisible Cir _{on Google}

Jan 7th, 2019

Run don’t believe the lies, deception, deceptions and more deceptions, military families run don’t fall for their lies.

Tracy Johnson _{on Google}

Jan 28th, 2018

First, I want to say that I didn't have any issues with my pod. I scheduled my drop off and pick up a week in advance so I was able to get the dates requested. The pod was big enough for what I needed it for. The guys that dropped off and picked up were great. They gave me a courtesy call to let me know that they were on their way, and it was placed in the spot that I requested.
My frustration is with their billing department which they need to immediately fix. On the day of pick up I was charged $95 which was expected for the pick up fee. Then the very next day, they deducted a whole months billing out of my account which I am furious about! Seriously, how do they not know that the pod was picked up the day before? The girl I spoke with in customer service was great, but Pods policies are horrible! She tried to do a same day refund and I guess the system wouldn't let her, so now I'm having to wait 3-5 business days for my refund! Seriously! It didn't take 3-5 days for you to take that money out of my account! I did not budget for $222 to be taken out of my account, that money was for bills, groceries, and gas! Now I've got checks out there bouncing around like a ping pong ball, and now I'm going to have overdraft fees that I'm going to have to pay for! I know $222 might be chump change to the CEO, Board of Directors, and Owners but to me that's my livelihood! I have to wait 3-5 business days before I can go to the grocery store, put gas in my car, etc. Because of this very issue I will not recommend Pods to anyone which is a shame because the item was great, and the drop off and pick up was great as well! This needs to be fixed! With technology today, their systems should have known that my pod had been picked up and that I should not have been charged for a full month the very next day! It's RIDICULOUS!