Jaguar

Great service.
Aug 24th, 2021

In full transparency I haven't bought a vehicle there, but my shopping experience has been terrible...that's what this review is based on. First, as at least one other reviewer has stated, it's extremely difficult to get through to a live person, and this is when I'm actually shopping for a vehicle. Across multiple calls, I got: disconnected after no one answered the phone; transferred to someone only to have the call drop; and bounced to voice mail. It took me 6 calls to get through to a live sales person. Second, they have a vehicle listed for sale as of TODAY (actually it's been listed for much longer but it's still showing as for sale as of this writing), but it turns out that vehicle ISN'T ACTUALLY FOR SALE. When I asked for an explanation, they said that it's a service loaner and won't be available to purchase for at least a couple of more months, but they list it because it WILL BE FOR SALE at a future date. Talk about shady practices! I understand that dealers are hurting for inventory and thus customers, but to falsely list a vehicle for sale just to get people coming in is an underhanded business practice in my book. This experience has made me not want to ever do business with this place, even if/when they do have a vehicle I want and can ACTUALLY buy.
Aug 16th, 2021

This was our first experience dealing with Jaguar Louisville. Was a very pleasant experience and the process went smoothly. Dylan was our Salesperson and took on the challenge of handling our requests and needs and handled appropriately. Would suggest to give them a visit if your looking for a Brand they carry.
Jun 25th, 2021

Haven't even been able to take my car there. They never pick up their phone. Called over 100 times on different days such horrible service compared to the locations in other cities and states. Guess I'll just find a good local imports mechanic for my car servicing.
May 8th, 2021

Pathetic .
May 18th, 2020