Urban Active - Preston

Aug 17th, 2012

Be cautious of this GYM!!!!!!!!!! I thought I was signing up for the month to month contract and 3 months later when I attempted to cancel it, I got nothing but flack from the manager of the gym and he stated that I signed a full year contract as of November 2010 and that I have to complete a full year. I gave him a cancellation notice that I found online and then I brought it in and cancelled the payments on my credit card. I then noticed that a different company (their parent company) was billing me for the amount instead of Urban Active (which I cancelled). I then attempted to cancel them and they fought back by stating that I had a year membership and had not turned any cancellation notice in and that I had to pay for 9 more months of this hell. I WILL NEVER GO TO URBAN ACTIVE OR ANY OF IT'S AFFILIATES!!!!!! I will be turning in this statement to the Better Business Bureau. EDIT: As of 11/05/11 they would not cancel my membership even though it has been a year and I gave them a formal letter of cancellation again and I am cancelling them on my credit card again...
Apr 14th, 2012