Neil Huffman Automotive Corporate Office

Maria _{on ChamberofCommerce.com}

Feb 26th, 2024

Do NOT be persuaded to buy Gap insurance from Neil Huffman Honda in Clarksville when making a purchase. We were told if we cancelled our gap insurance before 2 years, we would get a prorated refund of our gap premium. We made the purchase of a new Honda Ridgeline in Jan 2022 and paid over $700 additional for gap insurance. We called both the gap insurance company and Neil Huffman on Nov 8, 2023 ( well before the 2 year deadline) and cancelled coverage. We were advised our refund would be over $500. 4 months later we have not received the refund despite bi- weekly calls and emails to Duncan and Eric in the finance department and Dave Grover the general manager. Both the insurance company and Neil Huffman confirm the cancellation snd the refund amount. Save yourself the headache and DO NOT purchase from this dealership. They will not return phone calls or emails to us to resolve this simple matter. This does not convince us they would handle any other issue any differently. The dealership has the refund $, but will not refund them to us as promised