CARSTAR - South Broadway

Mar 15th, 2024

I am currently mid-repair for a damaged sliding van door. I dropped off my company's van on 9/25. They gave an estimated repair time of 8-9 business days. I called 2 days later to see once they disassembled the door if there was any unforeseen parts that needed to be ordered which would cause further delay. Josh stated there were some parts that needed to be ordered and the new delivery date would be 10/10. I called multiple times on 10/9 for an update as no one had contacted me. I could not reach Josh, the project manager. I left a VM for Josh to call me back. I received no call back the following day so I called again. Again Josh isn't in and they can't tell me what day he is supposed to return. The lady answering the phone was very polite and apologetic. She states the system shows a delivery date of 10/19. However, the receptionist I spoke to yesterday said 11/1. My business partner calls them back and they now say they just started work on the van yesterday and it will be a 2.5 month repair and it won't be ready until January. At the very best this place is incompetent. UPDATE: There was a significant delay sourcing an important replacement part once they began the repairs. They made a mistake in the beginning by an employee that no longer works at the facility (see above). Once they realized the mistake they made extra effort to provide good service. Richard was good about communicating updates during the process. The vehicle was returned on 12/26 (3 months after drop off).
Dec 31st, 2023

Service was great n they are polite n respectful n really helpful
Nov 14th, 2023

This body shop was extremely slow getting the work done on our company vehicle even after changing the finish date repeatedly and blaming parts not being in and labor issues. The communication could have been worlds better, but it was not. I will not be taking my other 12 vehicles there in the future. Services: Painting, Body & Trim
Oct 22nd, 2023

South broadway collision was the worst ever. I was looking for my review from a few years ago couldnt find it so Im posting again. Lets do the good first. So the good they fixed my car. Repaired the damage from the car wreck couldnt tell the difference. (Damage to back lift and bumper) -The bad. The repair took forever! -They ate the hard mints out of my car, all were individually wrapped mints. -Although aesthetically speaking my car was fixed, the sensors had issues over and over and the automatic lift had issues. Took my car to another shop, turns out there was a paint cans worth of glass in the door. Great job guys! -a week before my car was done meaning before I got the call I saw my car being driven by the workers at the time I just figured they were testing driving to make sure everything was okay. After finding everything else out I figured they were just joy riding (you make your own decision on that) - lastly I got my car back and the tires were near flat. Recommend PSI was 36 for mine the actual reading 20 when I got it. Enough air to drive on not enough to keep driving safely. WORST!!!! People ever!!!
Oct 23rd, 2023