Wiseway Supply Inc

I had a very frustrating experience at Wiseway. I arrived at 4:55PM with my two kids to purchase some electrical wire only to discover the only sell electrical wire "over the counter" which closes at 4:30PM, even though Google and other places say they close at 6PM. Two ladies coming out of "over the counter" told me to come back tomorrow, and the front desk person couldn't care less when I asked if there was anyway to buy some wire when I knew exactly what I needed. I work in Cincinnati 7AM-4PM, and Wiseway's limited hours would never allow me buy anything from them. I'm sure the showroom is nice, but for your average home owner their supply hours do not work and makes for a frustrating experience at the end of a long day. A manager or someone else should be able to help for those "after hours customers" who know exactly what they want so they do not risk losing a customer.
Jun 12th, 2023

Was so glad that I drove from Lexington, KY to Florence to work with Jennifer Griggs!! Excellent service, she made time to work with me even though I didn't have an appointment. We remodeled 3 Full Bathrooms and she was wonderful every step of the way! Even had to return a soaker tub I wasn't happy with the size. She quickly helped me find a replacement - Ended up with the Naomi by Barclay! It is FABULOUS!!! Holds heat for over 30 minutes and is wonderful!!!! If you are looking for a soaker tub I would consider looking at this one!! I am very picky about my soaker tub!!!! Will work with Jennifer again on our next project.
Jun 11th, 2023

Weve used this business for remodel parts in the past and found their showroom to be great to look at and choose the installed products. This last job went well until the Moen bath faucet was found to be defective by to the plumber who was to install it. When I took the part back, the item wasnt stocked. I was advised to contact the manufacturer myself and given the number. I called before I left the showroom and learned of a 45 minute hold time. I went to the sales person and told her that, as Moens distributor, she should make the exchange. She agreed to do so. After that, a dispute arose about if the faucet was, in fact, defective. The plumber had to get involved to confirm this fact. The replacement was finally ordered and has taken about a month to come in. It still isnt installed. To my way of thinking, a distributor doesnt just make the sale. It should service the sale by being the representative for the manufacturer, holding inventory, and dealing with issues. It seems this manufacturer/ distributor relationship doesnt work that way. I cant say if the root cause in this case is Moen or Wiseway. But I can say I am a pretty dissatisfied customer.
May 17th, 2023

Remodeling master bath and needed 2 sink and 1 tub faucet set plus new shower. Ryan was very knowledgeable and helpful with selection. Showroom has a great variety of choices. He stayed on top of my order and I received it in exactly the amount of time he quoted. Competitive pricing too!
Dec 6th, 2022

I stopped in Wiseway for a master bath remodel and Kristin Carr worked with me until we found the perfect shower and sink fixtures. With supplies down everywhere and a small window on my timeline I didnt have the luxury to wait, but that didnt stop Kristin from helping me figure out the perfect pieces for my remodel. She was able to find pieces in stock or available during my timeline that gave me just what I wanted. She was patient and helpful and I really appreciated the one on one attention she provided even on a very busy Saturday! Thanks Kristin!
Apr 15th, 2022