Premier Athletics

Oct 15th, 2021

Jul 28th, 2021

Jan 12th, 2021

Apr 3rd, 2020

So this place gets 2.5 stars. The place is ok because my daughter loves the classes, but they also do some things I don't agree with. So we started on a Groupon for 5 weeks for a discounted rate. Upon week 6 they let us know that we are not on the Groupon anymore but allowed our 6yr old to practice. That was great because any parent would know how hard it is to explain that their child can't do something they have been doing for several weeks. If it wasn't for the following, I would rate this place 5 stars. At the start of the Groupon I signed up for their monthly auto draft. This was supposed to start at the end of our trial - per the lady at the desk. However, 6 weeks later we get a letter saying we owe 45 for the rest of the month plus a 40 dollar enrollment fee. If your an existing member the Groupon is invalid for you, so the idea was to bring in new people. Why the enrollment fee then after the trial period? We were advised of the monthly fee of 65 dollars if EFT is set up. They didn't disclose the the 40 dollar enrollment fee though. It honestly feels like they are trying to recoup the Groupon discount. I was also told tonight that even though I signed up for EFT that they don't draft your first payment until we approve it....what's the point of signing the EFT paperwork? I approved it the first day we started. The draft comes out the 20th for the next month. So now they want us to pay the 45 for pro-rated Dec, a 40 dollar yearly membership fee, and then turn around and pay 65 dollars on the 20th. All of this is told on the tail end and not when we first signed up. When asked why, they blamed the fact that we were on a Groupon discount and if we joined like everyone else, information would have been given to us during the tour. This is counter intuitive, because the role of the coupon was to bring in new people. So all information should have been given up front. I think the real reason why we didn't get all the necessary information early on is because the lady at the counter is always more interested in talking to the cheer parents and coaches than helping the gymnastics parents. So no notification of hidden charges -1 star. Customer friendly staff - maybe -1/2 star. And finally not charging at the fist of the month for the current month like every other membership driven company -1 star. Outside of all of that, we will probably still continue to come because it makes my daughter happy.
May 21st, 2020