Pape Elisa J DMD

Ive been going here for several years after a terrible experience at another office. They are wonderful. Very customer focused and they keep my appointments on track.
Apr 5th, 2022

The whole staff was wonderful my teeth were in excellent hands thanks for the beautiful experience.
May 31st, 2019

Very happy with this provider. Only seen there once so far but Dr. Pape was very thorough and personable and everyone was very helpful.
Feb 16th, 2017

Dr. Pape and her entire staff are incredible! She is a perfectionist and very meticulous and still is able to make me chuckle. Highly recommend.
Mar 24th, 2016

TERRIBLE experience- mainly with the billing department (Kris). She was very rude & condescending each time we spoke. However, the real issue was that she was extremely impatient with insurance issues that were out of my control. I ended up having to make an appeal to the insurance (after myself and Dr. Pape received an EOB letter stating that the procedure was 100% covered) in which i was told would take 30-45 days. I informed her of this.....her next call to me was a nasty message stating "ok this is day 31 and we need to discuss getting paid....". After the insurance company denied the appeal (currently i am working on the 2nd appeal) I asked for assistance from her by allowing me to make monthly payments since, it was clear that she apparently needed the money and would not wait for a 2nd appeal. This i felt was more than fair considering that i along with Dr. Pape had already been told the procedure would be covered. She said NO and referred me to a website to get a credit card to pay for it. So i had to come up with $1300 out of pocket. Not too many people would be ok with an unforeseen cost of that amount. I understand the main culprit here is the insurance company although, i would have excepted a little more understanding and help due to, the circumstances. I would NEVER go back to this place nor would i refer anyone. I have also contacted my dentist to inform them of the HORRIBLE referral. I am in hopes that they choose to refer their patients elsewhere. Oh by the way.... my dentist is in the same situation with my insurance and they are cooperating with me fully. So props to them and shame on Dr. Papes staff!!!
May 11th, 2015