Sheplers Corporate Office

Jennifer Sanges _{on Google}

Dec 13th, 2023

This is my first time using this company and unless they make things right with me it will be my last. I payed extra money for expedited shipping and never received my order. I contacted the company and the person I spoke to was no help. They did tell me it was delivered into someone's hands. It wasn't my hands!! I asked for my product but now I want a full refund. I will continue to shop at my local Western company. I wouldn't recommend this company because the item I purchased never got to me. I am very disappointed and furthermore no one has money to just be frivolous. I truly am very upset. Because of this someone I love did not get their Christmas gift!!!!!

Jean-marc Brettnacher _{on Google}

Sep 2nd, 2023

Hello, I ordered safety shoes from Sheplers, and really no problem, order on July 5, received on the 12 in Corsica.
01/09/2019
Poor quality shoes, especially for safety shoes.
Outsoles already worn out, broken lace, and not very comfortable.

Travis Z Barnes _{on Google}

Apr 3rd, 2022

Recent order over website was beautiful experience. Website worked flawlessly, shipping notification with tracking arrived amazingly quickly, item was delivered very fast. Inspection of purchased item revealed perfect condition ready for use. As a long term Sheplers customer, I am aware of the acquisition by Boot Barn and of the many complaints on this page and among other long term customers generally. Additionally, I have had a few wrangles with Boot Barn and am aware of their ethics struggles. Still, there are many articles these companies sell that arrive well made and ready for service. Be alert and work through tangles that may arise

Gary Paulin _{on Google}

Apr 22nd, 2019

I am so very disappointed in Shepler's and Boot Barn. If I could leave negative stars I would. I have been a loyal customer for 20 years and have always enjoyed shopping in their retail stores. Last month I placed my first online order, and today nearly three weeks later, my boots have still not arrived. I alerted both Boot Barn and UPS the day my boots were to arrive, but did not, June 4th. Today it's the 20th of June and I cannot get anyone at Boot Barn to help me. They will not refund my money nor will they ship a new pair of boots. They stated their 'policy' is to wait for UPS to conduct their internal investigation. The problem is, nobody at Boot Barn is actively managing the situation with UPS, it's all on me. I have never had a worse experience with an online retailer. I do not nor should I care about Shepler's relationship with UPS. The boots were lost or stolen, make a decision and provide some decent customer service. At the very least, refund my money immediately. I should not be expected to wait until 'UPS has finished their investigation'. This is disappointing and upsetting, as I needed these boots when I ordered them, and paid for expedited shipping as well. Multiple emails to Boot Barn, multiple emails and calls to UPS, and still no resolution. Customer service works like this - keep your loyal customers happy and they stay with you. If you do not, you lose them forever. So sad that customer service does not exist at Boot Barn/Shepler's. This is a far cry from the company of old. A very loyal customer has now been lost forever. Just refund my money and I will quietly move on to a retailer who is customer focused, and cares about my business.