AdventHealth Medical Group Primary Care at Prairie Village

This practice is a joke. The front desk employees are incredibly abrupt and rude. And they usually can't help you much bc they have to go the KU Med to answer any questions financially bc they're is nobody on staff there for billing. My friend got lost trying to find the office which is confusing and thus was 15 minutes late after she was finally checked in and they made her reschedule. This happened to me as well which is infuriating because I was trying to get insurance approved and by the time we had answers they made me reschedule as well. Ridiculous. I did not reschedule. It's really too bad cuz Dr Killen and his nurse Shawna are wonderful, but the system is heavily flawed.
Jan 28th, 2022

I followed their online check in system instructions and received a confirmation that I was checked in, but then after 15 minutes I called the front desk and they said they texted me and called for me to come in - but I didnt receive any missed calls or texts. And they cancelled my appointment when I was waiting in the parking lot and made no attempt to work me in.
Jan 23rd, 2022

Jan 19th, 2022

I recently moved to Kansas City and scheduled an appointment for medication refills that I had been on for an extended period of time. At my first appointment, I did not receive the refills I requested and paid out of pocket. The provider wanted to try me on a new medication, even after I broke down in the exam room out of pure frustration of not getting my medications. However, I did as the provider requested and tried this new medication. I was told that if the medication does not work, at my follow up appointment the provider would prescribe the medication I have been on for years. A month later at the follow up appointment, I still was not given the medications even after I expressed the inefficiency of the new medication. I left the clinic this day AGAIN without my medications, the reason for the initial visit. The provider referred me to a specialist, which I contacted myself and scheduled an appointment for 6 weeks later (I found a different psychiatrist and was able to get in 2 weeks later). I am shocked by the clinical decisions made by this provider, and how I was blatantly ignored as a patient. Although I was frustrated with this experience, I was going to drop it until I received an additional bill yesterday. I even spoke with the office manager to get this situation resolved, but with no luck. He even started asking me personal questions about my medications, which is probably a HIPPA violation. Anyways, after this experience I genuinely would not recommend this clinic to anyone.
Nov 25th, 2021

Very rude! Discriminating towards people with disabilities!
Sep 30th, 2021