Turtle Tuff Overhead Door

Dave Riehemann _{on Google}

Jul 23rd, 2020

Made contact with Turtle Tuff through Home Advisor. They called me within the hour, and after I said I already had someone else coming out, they asked me what the problem was, and were able to walk me through how to fix it in 5 minutes. No service call and no charge! I will call them if I have another problem. Honest and courteous.

Crystal Goodell _{on Google}

Oct 8th, 2019

You get what you pay for! Called Jimmy for an estimate to replace both of our garage doors. He did measurements without our approval, and gave me a quote over the phone. With the very cheap price, he would not take any appointments, and would have to take whatever day was convenient for him. When the day came, he said he would be here first thing in the morning, but did not show up, and called me to tell me he woke up late, and that I would be his first job. Nope, he didn't show up until about 6pm that day. He had a one man crew to install both garage doors. Poor guy was by himself working until 1am. Since garage doors were brown and white, they promised to come back the next day to paint the doors. Next day, no show. I texted Jimmy, but he said he was out of town, and will paint them when he gets back. When he gets back, I text him again. He gave another excuse for not showing. Week later, we end up painting the garage doors ourselves. No text, no call, no show. Completely ghosted us.

Kelly and Tyler Dryden _{on Google}

Sep 5th, 2019

We had a garage door issue and have a home warranty so they sent out turtle Tuff - he was great at first. Jim was friendly and knowledgeable. My home warranty company would only pay for basic replacement but he convinced me to do some upgrades since we had no keypad etc. he also gave me a general idea on what it would cost when we were ready for new doors and to change from 2 to 1 big door. I paid Him my $60 service call and he said he would be out in a few days to fix garage opener and install wifi/key pad etc. thank GOD I didnt pay Him in advance. He didn’t ever follow up so i called/ he told me they were busy but we were slated for Saturday and Sunday. I said ok just let me know. No show no call. I called Back the next Monday- he said we were on the schedule for Tuesday between 12-2. He didn’t show. Called back said we were scheduled for Thursday 2-4. No show. I then contacted the home warranty place who sent him to me/ he told her Tuesday between 12-4. No show. They tried to contact him again multiple times to be send directly to vm. Now- I’m from a family of small business owners. I understand Having staffing problems and employees not showing up etc. which is why I gave multiple chances and understood all these excuses. Unfortunately- they just took my money and ran.-
I will Clarify this review was written 25 days after the call way past the 17 day mark . And yes the 60 was a check made out to Jimmy personally which covered my portion of home warranty deductible. For services not rendered.