Zaxby's Chicken Fingers & Buffalo Wings

I'm a bit disappointed with this location. I drove out there on my lunch twice now and they were closed. Even tho maps shows they are open. I love the chicken salads and that's why I was going. They need to update thier hours if they won't be open.
Oct 15th, 2021

They were closed
Oct 10th, 2021

Very upset on this place not been communicating about there store close went all the way out there just to find in closed drove from Kansas city when you search zaxbys and cleary shows its open very misleading then you call there no update on the answering machine. It will help if you give your customer a update communication goes along way I change my rate from 🌟 🌟 🌟 🌟 🌟 to 🌟
Oct 4th, 2021

Love this place!!! ❤
Sep 27th, 2021

I called to place a catering order this evening and was greeted by a person by the name of Allen(who claims to be the GM) but refused to take my catering order. He claimed that he had closed the registers for the night, which was 15 minutes before the posted store hours. If thats the case, why even answer the phone? After I expressed my dissatisfaction with his decision to refuse conducting business with me it resulted in a rather sour impression of the Zaxby's brand. I have always wished that there were more Zaxby's locations available in my area because the catering delivers the ultimate value. The sad part is that I actually get excited when I have the opportunity to provide Zaxby's for the office lunches that I host. What even more unfortunate is that a loyal customer of over 10 years may be lost due to pride. From the General Manager??? I assume that I should expect the rest of the staff at the Overland Park location to follow Allen's lead and deliver the same level of service. I submitted a formal complaint to their website and received a callback from the Assistant Manager apologizing on behalf of his GM. Mentioned that he isn’t surprised about what he was hearing…. Indicating to me that this likely isn’t one of the first incidents with his “boss”. Said I would receive a call from the regional director about this incident. I have yet to receive said communication. Either someone’s pride is hurt, or they just don’t care about preserving their local relationships. I recommend finding a different Zaxby’s or a completely different establishment if you want quality.
Sep 21st, 2021