Furniture Mall Of Kansas

Mar 15th, 2023

I ordered a custom fabric couch from the Olathe store in January and was advised it would take 6-8 weeks for arrival due to supply chains, transport, etc. Since then, without my asking, Ive been texted personal updates on my couchs progress. Today I received another text from Jennifer profusely apologizing for a delay and giving me a new time frame. Youd think Id be irritated but Jennifers heartfelt apology came thru loud and clear. Its evident she understood I would be disappointed and did her best to make it better. She succeeded. When I return for my next piece of furniture, it will be because of Jennifers way of ensuring I know that customers are very much valued here.
Mar 7th, 2023

I came in and was wanting a couch. I found one perfect for my situation. An employee named Cam in the couch department was the best employee that I could have gotten , he was amazing service if I could give him 15/10 I would! Very great service from him.
Mar 4th, 2023

We have used furniture mall for multiple purchases and have been pleased with the quality of furniture, thus I can give a couple stars. On the other hand we having been dealing with service issues for well over 6 months. Upon delivery of our sectional it was dropped and damaged. We received the new piece months later and it has non matching legs. For months I have been trying to get the legs that match and have them installed with little to no action. The lack of response or care once you have paid for the furniture is extremely frustrating.
Mar 4th, 2023

good selection good service
Feb 27th, 2023