Rowe Neurology Institute

Shady
Oct 29th, 2021

If I could give this a zero star, I would. This place is awful from the care, to the outsourced/divorced billing practices. Regarding billing, I was supposed to be charged a walk-in price of less than $800 (my ins. would not be billed), but instead they tried to refund part of the walk-in payment I had already made and then engaged in a highly suspicious billing practices with UHC (my carrier), initially invoicing an outrageous amount of over $38k to UHC for what originally was priced an $800 piece of care. My ins. Co then paid them over $1500 to which they originally denied and later "found" it. I've been trying for weeks to get to the bottom of the billing aspect but their outsourced billing team makes this very difficult -- they keep giving me inaccurate info, unsupported invoices that I think they make up on their computer, phone numbers to which no one attends/answers, and it's been a month's long game of phone tag. Additionally, they refuse to answer basic questions over email such as what date(s) of care their records show. Beyond that, this was the worst night's sleep and worst health care experience I can ever recall. The person attending to me had horrible breath and woke me up constantly. UHC is investigating them.
Mar 24th, 2020

In my experience, quality of patient care has gone down in the past 2 years, Dr. Rowe is always out and if you're required to be seen by a doctor or your prescription requires a doctor signature you can never be sure when you'll have to wait on the doctor being to be back in the office. There's no notification or anything regarding the doctor being out, you just find out when you contact the doctor's office and then you're out of luck.
Mar 5th, 2020

This place is literally saving my life. I have so many complex genetic issues, no doctor wants anything to do with me. They won't treat me, can't help me. This place can, and will. I'm getting my life back thanks to them.
Feb 28th, 2020

Have been with Rowe neurology for about 5 years. They are not even doctors. It was good when Doug was there but after Nessa came it went downhill. They dont know how to care for anyone younger than 70 years old and dont know what theyre doing. I was pregnant with MS having a relapse and they had to google things they could do to help me and told me they have never treated anyone as young as me and pregnant. I would never recommend them to anyone.
Dec 27th, 2019