LOCK AND KEY EXPERT

Did not return my call
Jun 5th, 2022

Reasonable price!
Mar 25th, 2022

Dec 30th, 2021

The owner is very nice, quick and honest. Great company!
Dec 24th, 2021

They took advantage of my wife and up-charged a simple job. We had to have our door knob replaced as the mechanism broke. Got a quote and they came out and replaced the knob. That's what we asked for. They then proceeded to disassemble our dead bolt and my wife asked why. They said "Oh don't you want it to match, we're not sure we could get it back together now." Since she was worried they had broken the deadbolt (really?) they installed this new one without telling her it was extra. My wife wrote this on the first receipt they provided which the agent tore up in front of her and said she couldn't write notes on the receipt so he had her sign another one. As you can see in the photo our new deadbolt they installed is much smaller and lower quality, but also nearly identical in look. It was an unnecessary addition and they made her think the option was no deadbolt or this one. I reached out to management with no response yet. The work they did was fine, but this upcharge and taking advantage of the situation has left us very unsatisfied. Service: Installation
Sep 13th, 2021