First City Photo & Frames

Debra is amazing. Already have requested another order.
Jan 18th, 2023

Very professional, quite concerned over my satisfaction with her work. Extraordinary range of knowledge and experience. Fair prices, timely delivery
Mar 19th, 2022

Mar 19th, 2021

Sep 18th, 2020

(This is about Frames, I have no experience with their Photography yet). All the other Framing shops in Leavenworth are BOOKED until the end of August. Please refer to them for better customer service. There's a reason they're booked, and this place is not. Also, from just glancing into the shop, the frames on their walls are about the quality of a Thrift Store. Very dusty, fragile, thin, and poor quality. If you're looking for high quality services and products, my opinion of this place right now is low. Story time: Hoping to change my review...! I hope the owner will take the constructive criticism and improve their customer service with it. I tried to schedule an appointment via phone, with no response. I then tried via e-mail and got a response for an appointment on Saturday. I show up, and only then realized how AWFUL the customer service was. I knocked, waited outside the shop, called the phone number and left messages, and then checked my email. Her email said that I should have responded sooner...? But SHE was the one that asked if 11:30 would work, and I came on her terms, not mine... EMAILS ARE NOT FOR URGENT MATTERS. I had given my number to her via email and voicemail over and over and never once did she CALL me. The proper way to communicate, especially when it's urgent, is by phone, NOT by email. Her voicemail on Wednesday said her office hours are Tues from 10-4 and Thursday 10-4, and Saturday by appointment only. But on Saturday her voicemail said, "I will be gone Monday - Friday, but I will be in Saturday 10am - 1am." SHE WAS NOT IN AT THE TIME SHE SAID SHE WOULD BE IN. I was there 11:30am - at the appointment she chose via email, and she was not there.
Jan 28th, 2022