Goddard Outdoor Power

Mar 23rd, 2022

Prior to bringing my mower to this shop, I did basic diagnosis such as changing spark plugs, adjusting the valve gaps, replacing the fuel filter and replacing the air cleaner. I dropped off my Toro 3000 commercial mower with one cylinder not firing all the time. The first diagnosis was bad coils. I picked up the machine and replaced the coils myself. This did not change the cylinder misfire. I brought the machine back to the shop. After another week of leaving my machine, they replaced a fuel line, installed a carburetor kit, replaced a fuel filter, replaced the spark plugs and valve cover gaskets. They called me and said it was fixed. I picked up the machine after hours and when I unloaded it, I realized the cylinder misfire condition was unchanged. I was charged over $200 for parts and labor that had accomplished nothing. I brought the machine back. They kept the machine for another 2 weeks. I constantly checked in and was told "we don't know what is wrong, we have never seen this before". After two weeks, they told me they needed to disassemble the motor for diagnosis. At this point, I realized they did not know what they were doing and were just throwing parts at it initially. I picked up the machine and brought it to another shop and it was diagnosed with a bad carburetor. I was out over $200 and over three weeks without the machine with zero result in repair with this shop. *I contacted Goddard Outdoor Power to accept their offer of a refund. They were polite and professional and the refund was received promptly.
Dec 6th, 2021

Wonderful to deal with. I feel like I got a great deal on a superb mower and expect I will continue to get great service.
Nov 5th, 2021

Sep 13th, 2021

Very helpful
Jul 29th, 2021