ADT Security Services, LLC.

A A _{on Google}

Oct 16th, 2023

Worst company ever. They have an agenda to follow, and the customer is not part of it. Providing services with contracts because they suck at it

Branson Sears _{on Google}

Jul 29th, 2023

Unfortunately, they've got the worst customer service. Very frustrating. We simply called to get someone to come fix the system and can't get anyone to come out.

Brian Terzian _{on Google}

Jan 30th, 2023

CANCEL MY SERVICE!!!!!!

Tammy Preciado _{on Google}

Jan 28th, 2023

Horrible, horrible customer service I would give negative stars if I could.

Lynn Coffin _{on Google}

Aug 14th, 2023

About a month ago I had an alarm that would not turn off. I could NOT hear the ADT person on the phone because the alarm was so loud. They called back, same thing, can't hear any instructions. The Police Dept. checked on me, and because it was a "false alarm." I was charged $25! I thought it un fair, but paid it to get rid of it. Just this month, I had all 4 of my alarms go off; nothing would turn them off. Police came, again... the alarms were intermittant for "three hours" before they were disabled. I had neighbors here at 11:pm, trying to help. ADT never sent anyone to help or investigate. My grandson who is knowledgeable with electrical issues, worked with ADT 2 days in a row, my son spent a 3rd day, without service and without results. My son, remembered a "piece" left over from an installation, replaced it with one on one of the doors, and "BINGO" !!!...problem solved! I called ADT & mentioned I don't want to pay the fine. They said I have to pay it but send them a copy and they'll reimburse me. I should charge ADT for the 3 days my family was on the phone with ADT "assistants" that were as puzzled as we were. I've been with ADT for about 20 years, and this is the worst service I ever had. I'm cancelling ADT and will look for other ways to protect me and my home. I'm 86 years old....!! I don't need this kind of stress and certainly not this kind of service.