GreenState Credit Union - Financial Center

brittni mcmonigal _{on Google}

Sep 9th, 2023

This credit union needs help with their online banking and support. Their app is by far the least intuitive and hardest to use app in banking. I overpaid on a credit card because you cant see scheduled payments. Tried to get on the phone with someone and was on hold for so long and requested a call back and never got one so I went online and was able to get help. I wont be opening any other cards here until their app is fixed. Hire someone asap to redesign.

Godson Armel _{on Google}

Mar 10th, 2023

Worst bank in the area. Scammers were able to go through their system and stole our money by charging $14.95 for several months. As our business dealt with different companies and 1000 of transactions going on, it was difficult to detect and finally we caught them and informed Greenstate agents. We were surprised when they told us that we are responsible to detect scammers and within 48h, if we dont file a dispute, they couldnt reimburse us and denied the reimbursement. In addition, they gave us no guarantee for our money deposited in the bank after discussion with Brian. We just want you to be aware. Our business is moving this year things to other safe banks in the area. We warn you but you can continue with them until it happens to you!

Susan McCarty _{on Google}

Dec 11th, 2023

My moms account was defrauded several times in the course of a month. The last time, the bank found against her and took the money out of her account and also accused her of committing the fraud herself. My mom was a loyal customer of over 40 years. Weve had to get the police involved. Your money is not safe here. Do not bank here.
Update: The bank responded, below, to my review in what looks like a professional manner, but the reason I posted this review in the first place is that they did not act professionally--they literally accused her of fraud, and told her there was nothing she could do about her case being closed, and then was told if she changed banks she would still have to "pay back" the nearly $2,000 the bank has now taken out of her account (??). If they had acted professionally in the first place, we wouldn't be here. Instead, they treated my mom like a criminal, and continue to treat her like one, insisting that her case cannot be reopened, but giving no reason why. Again: do not bank here. Your money is not safe here.

Deanna Kwon _{on Google}

Oct 10th, 2023

I've been a loyal customer of this place for 7+ years and was ridiculed by a staff named Aubrey or Audrey from the NL financial center the other day. She called to remind me pay off my credit card, but started off with a "this call will be recorded for quality.." when I am busy working during my work hours, just for a $25 payment. When I told her as a form of feedback, that she should ask the customer if it's okay to talk right now, she talks back "then you should have stated it yourself." What kind of customer service is this? You better get your acts right GSCU, I've been using you guys since the UICCU. Your employees were better in quality years before than nowadays, better take care of your customer service education act correctly before all leaves.