Giovanni's Pizza Restaurants

Feb 22nd, 2024

I hate that I feel like I need to do this. I don't know if they went through new management, ownership, or whatever but I used to order a few years back on occasion so it's been a while. The person taking my order charged my card wrong. Then there was the issue of the person taking my order not hearing anything I was saying I guess. I asked for delivery, she said okay what would you like? Then I made my order. I asked for one root beer, two sprite. (I received one sprite) I explained this to the manager/owner. She says I'll have to charge you for them. I said that's fine, I asked.for it in the first place and she didn't put it down. Mind you at that point, I was already irritated with the card thing. Then I asked.for.10oz. fry. When I came to pick up,.I asked where the fries were. She said we don't sell fries. I said ok that's fine but why did the lady not.tell me that because I requested 5 ranches and I wouldn't have asked for the few extra ranches. Turns out she didn't even put 5 ranches down. She wrote down two. I expressed my frustration from the order process. She offered no apology and that's why this review is here. A simple "I apologize, we will work on that", would suffice but she lacked empathy and professionalism. The honey Garlic Chicken Alfredo pizza was to die for though!!!!
Mar 21st, 2024

Absolutely worth the drivedefinitely going to stop by on my next trip to Newton!
Feb 7th, 2024

Although COVID hit hard on business and how dine in and take out are handled, Gios has managed to stay true to their roots. Every business has their short comings, some even close down all the way. Trying to navigate a still Covid world and business is hard. Quality vs quantity is where they shine compared the other guys. When a compliant is voiced they make it right. Local business that is not a franchise. Cut them some slack. They also have fish!
Jan 25th, 2024

This place has the best customer service i have ever experienced! The pizza was very good too!
Jan 14th, 2024