Budget Car Rental

Lady at front desk was nice and sweet a breath of fresh air
Aug 1st, 2022

VERY VERY bad experience. My reservation was placed 2 months in advance and I received a confirmation email. BUT, I got a cancellation email before my move. I called them, they said there is no available truck at that time !!! Why did you confirm my reservation at the time of booking???? Don't trust them.
Jul 9th, 2022

Budget is an abomination. I have my reservation placed 3 months in advance. My reservation got cancelled 48 hours before my move, they sent me the email stating that without explaining why. I have to call them 3 times. The first time they said: "We have nothing available, sorry". The second time they transferred me to customers support. Customers support escalated my case to some higher level and told me: "We will try to find you a replacement truck and give you a call back in 15 minutes - 2 hours". After 3 hours of waiting, I haven't heard from them, after that, I gave them a call again. The last call ends up that they don't have anything available (again), and they suggest that they will pay me the difference if another company gives me a higher rate. It is very convenient for them, knowing the fact that is nothing available in Iowa City and close by. Why do they even have reservations if they cannot fulfill them? I would give Budget 0 stars!!!!!! Terrible service, they don't care about customers at all.
Jun 2nd, 2022

My daughter reserved a truck in March to be picked up tomorrow, July 24th. She got a call today, July 23rd, that said they don't have any trucks available. Good for her reserving her truck 4 months in advance. Shame on Budget for taking her deposit and not making arrangements to live up to their side of the deal. Shady, shady business practices. ...absolutely despicable. Never again Budget.
Sep 27th, 2021

They cancelled my reservation with less than 24 hours notice because they "didn't send enough trucks out" This was during moving season in Iowa City so there were no rentals left available and then proceeded to offer me no help. Do not rent from these guys. Please avoid this nightmare scenario for yourself.
Sep 21st, 2021