Grinnell Mutual

If I could put negative stars, I would. I've had an open case for over 10 weeks... 10 WEEKS without a vehicle. This company refuses to call me back in a timely manner. Just for instance this week a 'supervisor' was to call me by the end of Tuesday. It's now Thursday still no call. Every claims person I talk to says something different. While the lady I'm dealing with is very nice, she's completely unresponsive half of the time and typically it takes 4 calls (at least) until one is returned. I truly hope no one EVER chooses this insurance, or has to deal with them. It's pitiful that I have to call multiple times a day 5 days a week for 10 plus weeks to get the run around each and every time.
Oct 17th, 2021

We had a house fire and our adjuster has not returned a single phone call in 24 days, nor have we been given any living allowance while we are displaced when multiple invoices have been submitted. The first thing I will do upon closure of this claim will be finding a new home owners insurance company.
Sep 10th, 2021

Aug 31st, 2021

This insurance company is fighting a claim after one of their clients backed up into the side of my car. The other driver apologetically admitted 100% fault at the time of the incident, along with his wife who was riding with him. Now I have to get my insurance company involved and file a tort claim to get my deductible back. Very unfortunate for Grinnell Mutual as one my houses was insured by them... WAS. Update (07/28/2021): Progressive has recovered half of my deductible with the other half currently in arbitration, and the house that HAD Grinnell Mutual is now covered by Selective Ins Co. of SC
Jul 20th, 2021

Jun 5th, 2021