ADT Security Services, LLC.

Very professional Office & warehouse, clean, Neat & organized! Ill get pictures tomorrow, my next visit.
Jan 27th, 2024

Robert Voss lied to us the day of the Contract, and he is unprofessional, I have made too many calls and emails to fix the problem and he does not respond, but before hiring him he called me 5 times a day. Do not hire this company.
Jul 17th, 2023

Apr 19th, 2023

Awful. If you are considering ADT, call customer service. The wait is usually over an hour. My alarm goes at random because of faulty equipment. 3 week wait for an appointment and $60 service fee. Call again. Wait an hour. Their solution? We put your alarm in test mode. So if it goes off, we know we can ignore it. Want to cancel your plan? Only upon death!
Nov 26th, 2022

I have had ADT for a couple of months now, since maybe February/March 2023. Everything started out great. Communication with company was great, getting someone out to install was good, installation took a long time but you know what, I live in a not so great neighborhood so as long as I had a security system I wasn't going to complain too much and the guy that came out to install was very nice and didn't make me feel uncomfortable in any way, very talkative gentleman. He answered al my questions and was very thorough with his answers, helping me understand and giving me some peace of mind. I struggle a little financially and that's nobody's fault really but my own I suppose as I am currently struggling with severe genetic medical issues and awful insurance. But my main point here is that I was told monthly installments would be made for service and installments, i.e., the two thousand or so for the equipment and installing equipment along with the monthly service charge. That is completely fine, I was aware and knew the monthly payments would fit in my budget. Now comes the frustrating part. I was told by the service member over the phone AND the gentleman installing that the monthly payments would NEVER change. I would never owe more than that. I didn't need to enroll in automatic payments as again, financially struggling, don't always have the full amount all at once but I ALWAYS made sure I had the monthly instalment amount by the due date. Everything was going great for a couple of months, payments are always on time, I go to pay my bill and BAM! My balance is over $3,500 and due at the end of the month. So I call customer support and ask "what's up? Why is my bill showing up like this?" The customer support person over the phone REPEATEDLY tells me I NEED to be enrolled in autopay for my payments to go through. I proceeded to tell them that was not at all what I was told when getting the system and that I cant afford to do autopayments otherwise I will end up negative in my account. They continue to repeat "I understand but this is what needs to happen, just make sure its in your account when its due." Excuse me? Are you going to pay my negative fee for me when I have no money in my account? I don't think so. This came completely out of nowhere and for not having any warning, explanation, and being LIED TO? I don't take that stuff lightly and its extremely frustrating. I'm so very disappointed with ADT's services and compassion for customers. NEVER USE ADT FOR SECUIRTY UNLESS YOU'D LIKE TO GET ROYALLY SCREWED.
Jul 23rd, 2023