Von Maur

I called the credit department to inquire about an error on my account reported to the credit bureau. The girl that answered the phone said she would look into it, but due to the weather outside it might take her 2 days to do so. She continued to say it was unlikely she would be able to do anything (creditors are directly responsible for reporting to agencies). Very shocking to call a credit department and talk to someone this uneducated about credit and credit bureaus.
Dec 24th, 2023

Over priced and they only care about the profit not their employees
Aug 26th, 2023

Very good very nice always helpful good place to shop good rewards clean store good credit card
Dec 31st, 2022

Dec 2nd, 2022

I am posting this so hopefully someone at the Davenport HQ reads it.  Von Maur used to be very service oriented. Today, I was at the Ann Arbor location and the sales lady asked if I needed help.  The pants were marked down and almost every size but mine was there.  When I asked if she could see if they were available elsewhere she said she could not access them on the computer because they have been marked down but she interceded that they would be a great buy to me!  How is that if they are not my size?  She also said they can't call other stores now even though you could hear a pin drop for the lack of customers at this location. I miss the old Von Maur that would do anything for a sale i.e. look up sale items regardless of markdowns on the computer and have them sent to your local Von Maur.  Von Maur should realize that when you go to pick up these items, you most likely end up spending more money since you are back in the store.  Also, the ridiculous Processing Fees being added onto many sale items on line sometime makes the sale price greater than the original price!  Maybe you should consider dropping these fees provided people spend a certain threshold in one transaction such as $35 or whatever amount.  Von Maur is hurting itself with these changes and makes people like me reluctant to patronize it.  Again, please consider these points and bring back the old Von Maur!
Nov 28th, 2022