Shady Nook Care Center

Not enough care person’s
Aug 28th, 2021

My Grandmother died in this facility after being admitted for a 2 week rehabilitation from a hip injury. The intake nurse was very assuring that she was in great hands and we would get updates everyday and do an outside visitation because inside visitation was not allowed due to Covid. As soon as she was admitted, it was impossible to get ahold of anyone. We got no daily updates. We couldn't speak to her or a nurse. We called multiple times a day and the phone just rang and rang. If a nurse did answer they were rude and said the phones wouldn't reach the rooms and they didn't have access to any updates about her. The 2 weeks was almost up when all of a sudden she is being rushed to the hospital and is brain dead upon arrival. No one knows what happened. No one can answer any questions. When we went to collect her things half of them were gone and there were calls on her cell phone to unknown numbers and now there's reports of credit card use in her name 8 months after she has passed and I have no doubt in my mind that someone at this facility is to blame. We are getting the authorities involved. Do not take your loved ones here. It's likely you'll never see them again.
Mar 7th, 2021

The staff is so caring and so nurturing!! Our family member has had wonderful care and even wonderful food. It feels like a warm hug there.
Aug 27th, 2020

Jun 5th, 2020

First impressions is outstanding intake is well done by Jewel and you are given the impression the staff is there to support your loved ones and the family especially during these scary times with COVID. However, the experience changes rapidly once your loved one is taken into the facilities. The ability to reach them and check on them becomes very difficult. If you do get ahold of the nurse they tend to have an attitude as though you are bothering them and after 3:00pm it is almost impossible to get the phone picked up by anyone to validate your loved one is doing ok or to even talk to them. I question if they are understaffed during the evening hours when the believe no one will notice. The staff NEVER and I mean NEVER answers the phone after 7:00pm. I tried for 4 straight days and for 3.5 hrs each night and never once got the phone answered. However, if I called Jewel on her cell phone and she was able to some how reach someone in the SNF, they miraculously called me back.. however, this only happened once. Still waiting for someone to answer the phone as I write this review. I would be very careful putting your loved one in here, if you expect to be able to check on them.
Oct 11th, 2020