KeyBank

LovinLife Everyday _{on Google}

Dec 4th, 2023

I cant believe all the negative reviews! Not my exoerience at all! I have used Key Bank for many years without a problem. Great easy to use app. Customer service always top-notch. Wish there were more branches, they closed all others in town, however 1 of the bank officers took my transaction to the tellers who processed it b4 end of day & mailed receipt to me (was peak busy time). While they offer same services & # of locations as some other banks in town they do a much better job & retain their employees which is important.

Sarah Wasson _{on Google}

Jun 2nd, 2023

Highly do not recommend. Only 1 bank branch, short staffed inability to help their long time standing customers

Kelly Brown _{on Google}

Jan 14th, 2024

I suppose it's much like anything else these days, especially concerning service-driven enterprises. I've gotten better customer service from a public toilet at a gas station you wouldn't stop at unless you were about to wet yourself and there was literally nowhere else to go, and you had no changes of clothing with you.
Edit: Hi, CH! Perhaps you could have representatives of KeyBank all agree to disseminate the same, correct, complete information when requested by clients, rather than make people jump through hoops and create redundancies which lack the common sense of an apple. If you honestly cared about the issues causing the low review, you'd be free to review the transcripts from the customer service calls and/or KeyBank chats (which you do record for "training" purposes, right ;) ), and give me a call using the phone number tied to my account. I dare ya!