Culligan Ultrapure of Indianapolis, IN

May 11th, 2022

Apr 25th, 2022

Thomas deliverd salt to our home yesterday, he was friendly, professional and efficient. Thank you Thomas .
Apr 24th, 2022

Apr 23rd, 2022

I WISH THIS HAD A NEGATIVE STAR REVIEW OPTION. Seriously what is happening to customer service this days? Tech takes my equipment after waiting for more than a week without a working unit then he does not call, does not update, does not notify central office here in Indy. Waited six weeks or more to get a response from them and thats because I had to call multiple times to get a call back from an operations manager keep in mind that im getting billed and charged for service while they took the unit. Then after getting in touch with him he comes over to my house with a tech just to let me know that I had to pay over $600.00 to get it fixed charging me for service calls where the tech never resolved the issue, never once he mentioned he would credit me for the period of time when I didnt had a working unit. Im not telling you how to run your business, I run a multimillion dollar company too and I never charge my customers for a service call unless I know I resolve the issue and more ethical even then I will not charge them for repairs on equipment that it was caused by a bad installation since the beginning. I not happy Im very unsatisfied by the level of interest in the customers interest, responsiveness is a negative 10 operations manger kept telling the customer service he called me and he never did, not once I received a message, call, email from him until I started chasing a response from someone not to mention the extremely poor management of the situation telling me that I was threatening him when I told him he would loose than one customer because in fact Culligan will loose way more than one customer due to the lack of good business performance in this particular case. I was not asking for a free fix I was asking for fairness and accountability two things that I never saw, perceived or received from anyone in this team.
May 23rd, 2022