T-Mobile

Hashim Al-awadi _{on Google}

Jan 21st, 2024

Checked in and waited for my turn and a guy walks in as my turn and then person works there took him and told my he's my family then I asked is he checked in? He said yes when I watched guy when he pulled in the parking lot.this is very unprofessional and not valuing your customers timeand not following your own policies

Leintz Belony _{on Google}

Nov 12th, 2023

Ask for Nicole for all your needs - especially when it comes to troubleshooting your phone or even cleaning it. Great, professional service. Chill atmosphere.

Ben Pigott _{on Google}

Feb 8th, 2024

T-Mobile took over $1,100 for absolutely nothing
In 2019 I decided to get the iPhone 11 Pro Max a few months after it came out (July). I decided to do a 2 year lease on it which cost $39.59 per month, just tacked on to each monthly phone bill.
In April of 2020, T-Mobile buys Sprint, the carrier I purchased the phone through. My lease is still not completely paid, so I keep making payments.
T-Mobile owned Sprint when my lease payment should have been removed from my bill.
Fast forward to today, February 1st, 2024. Im looking over my bill details and I notice that theres a charge on there that doesnt include my iPhones protection plan stating that its for leases. Confused, I check the leases tab and there are no active leases.
I HAVE BEEN PAYING AN EXTRA $39.59 PER MONTH FOR 30 MONTHS ($1,187) FOR A PHONE THAT IS ALREADY PAID OFF.
I call customer service and a very professional young lady named Diamond helps me, she tells me that they had to manually remove so many lease charges from peoples bills. I asked if I could be refunded for these extra charges and she tells me that she can only refund 2 months worth of payments (under $80). I understand that she has protocols that will not allow me to talk with her supervisor so I dont even know why I bothered asking. I made sure to be really nice to her because at the end of the day, its not HER whos been pocketing the equivalent of an extra YEARS WORTH OF PHONE BILLS from me.
I have called customer service several times over the past few years for help on a few things, there have been PLENTY of times that they could have spotted this error.
I am so upset about this and will be switching to a different phone company by February 21st (the day my bill is due) if I am not made whole. I advise anyone thinking of switching to T-Mobile to think twice about it, seeing as they clearly have no issue taking the hard-earned money that is not owed to them.

Ana Valderrama San Blas _{on Google}

Nov 3rd, 2023

That was a very unhelpful visit, my phone is not making phone calls and I needed to do a claim over the phone or go to a store so I came to this store. The gentleman that was "helping me" at first said he can't do claims but he was going to try something. I asked if I would get my phone overnight and he said that probably by Tuesday (today is friday) so I stated I can't be without a phone till Friday and his best solution was for me to buy a cheap phone, then he walked away without saying anything. After a few minutes I just left. I will not be coming back to this location and I don't recommend it at all.