Branding 4 Success

We have been patrons of this store for years and have had some wonderful interactions with staff, who have generally been friendly and efficient over the years. However, the current store manager is contrary, snippy, patronizing and, in our opinion, drunk with power. I have experienced poor customer service and have seen the manager exhibit the same behavior with other customers. Today, he begrudgingly accepted two small USPS packages from the woman in front of me (while telling her he won't in the future), but refused to accept mine even though it was only a 3# package. Is this now the policy of the UPS Store, not to accept USPS packages? As the owner of multiple businesses, including a nearly half-century-old global company, I would *never* want one of my employees to treat customers the way I've seen this "manager" (and I use that term loosely) treat customers. I have done college lectures on ethics in business and customer service, so the experiences we've had lately at the UPS Store at 79th and Fall Creek really resonate with me. I can no longer recommend that you patronize this store. Vote with your pocketbook.
Mar 4th, 2022

We used their services for a notary public and my wife accidently left her ID there. The store manager actually drove to our house to return the ID. Incredible service!!!! Thank you for being so customer focused!!
Feb 7th, 2022

I had four packages to mail and thought I’d be in there for an hour. I was in and out in 15 fifteen! Hats off to Drew!!
Jan 29th, 2022

Just went in to this place ten minutes prior to closing with a package that just needed weighed and stamps. Sat there for a few moments as I heard two guys chatting in the back. Finally said “hello” and one of them came out front with no apology for my wait or anything and proceeded to tell me that they couldn’t do any more packages tonight because they had already been picked up. I couldn’t even just pay and get it set for delivery tomorrow. Pretty sure that was a lie just so they wouldn’t have to do any more transactions, and if not, then why is the store still open for another ten minutes? Never going back there again, or any UPS probably.
Jan 21st, 2022

Drew is absolutely awesome! He went above and beyond to pack some antique items for me and was kind and professional! Wish we could clone him. He did a job I didn’t think would be possible. The best of the best. 5 stars all the way around
Oct 26th, 2021