Pfm Car & Truck Care Center

Exelente
Aug 26th, 2021

BUYER BEWARE! *We arranged for a rental car, had a 5 day rental max per my warranty, PFM decided to sit on my vehicle for 2 of those days before starting on my repairs on a Friday. *Charged us $200 more than our warranty company said the job should cost by simply stating "we do not have to price by MSRP." *They did not repair the main issue we were having, only the minor issue. *We left there with additional damage that they admittedly caused (rear drive shaft & front engine mount), and refused to repair the damages they caused. Brad actually hung up on us after explaining we would have to go to BBB or Small Claims Court. Conclusion: Brad & PFM care about Brad & PFM. They do not care about you, your time, nor your best interest. Here are the details should you wish to properly evaluate PFM: I took my SUV for 2 purposes. The blower for the a/c & heat blower intermittently stops, and when idle, the a/c stops blowing cold air. Full transparency, I have an extended warranty, so knew going into it I'd have a $100 deductible. After leaving the vehicle w/ Brad and his team (I mostly dealt with Brad), they finally called me to explain that there is a leak in the a/c lines. I asked if repairing that would repair the a/c & heat blower issue as well as the a/c staying cold a, Brad responded yes to the a/c staying cold, but not sure with the blower, would need further diagnosis. The largest reason I had the vehicle in for repair was for the blower issue! Brad turned the claim into my warranty company, and it was approved for repair. My warranty company approved MSRP pricing (which is standard), PFM's pricing was higher, and I had to pay an extra $290 on top of my $100 deductible, almost $1,900 job. Even the $290 mysteriously increased at check out lol! Without many options, I went ahead and had PFM order the parts for repair, and the plan was for them to contact me so I could arrange a rental vehicle during repair. We scheduled repairs to begin Wednesday 8/18, so I arranged for a rental on that morning. Each day from there, I called PFM for an update, and Brad said it was taking longer than expected. Turns out, he admittedly did not even start my vehicle until Friday! During this conversation that Friday, when I reminded Brad that I needed my suv back for the weekend, and that I had a car rental daily max, Brad had the audacity to say "I will not work under this pressure, you can come pick the vehicle up." Please understand, I only get 5 days of rental from my warranty, day 2 was about over, I had no choice but to have Brad and his staff finish the job. Finally, he calls Saturday late afternoon saying it is out being test driven, and should be ready. Away for the weekend, I advised I'd have to come and pick it up Monday, which Brad says in fine. Brad also mentions that he also noticed a drive shaft issue, and an engine mount issue, and said he'd place his estimates on the ticket so I can try to submit a claim for my extended warranty. Monday, I go to pickup vehicle, and when I leave, I notice during acceleration, there is a LOUD roaring vibration. I call PFM, speak with Brad, and he says that is most likely the Engine mount. I ask him if this and the drive shaft issues would have been caused by the a/c lines repair, Brad says "it is possible, that things get moved around, and do not always go back together the same way." I drive the vehicle the rest of the day, and being the sound is unbearable, I call Brad the next day, and explain that this noise did not exist prior to my a/c repair, and ask him if he will do anything to make it right. Brad says all he can do is make the repairs if my warranty company approves the new claim. Conclusion: Brad & PFM care about Brad & PFM. They do not care about you, your time, nor your best interest. Service: Air conditioning
Aug 25th, 2021

Aug 21st, 2021

true professionals..fair honest
Jul 4th, 2021

May 20th, 2021