Dellen Automotive

I took my vehicle in for a recall, a basic oil change, and a tire rotation. I made the appointment a week prior for 9 a.m. on my only day off throughout the week. The individual that was taking care of me told me that he had no idea I had an appointment, but that my car would be done by closing time at 6 p.m. They had my email and my phone number, that I had to verify with this person twice (they weren’t writing my name down or my email correctly) and no one contacted me throughout the day whatsoever, so my fiancé and I try to call and even went as far as driving down to their shop to see what was going on and they had already closed their shop. There were a few workers that weren’t part of the maintenance that were leaving for the day and we had stopped them and they said, “There’s nothing we can do you’re going to have to come back tomorrow, sorry.” I had to work a twelve hour shift at a hospital that next day and had no vehicle. I had tried to call the following morning and no one had picked up, I hadn’t gotten a call from them, or even an email from them about what was going on. My fiancé went in the next morning and asked them about the situation and they said that they didn’t feel like they did anything wrong and charged us full price. I will not be returning to Dellen Automotive for any vehicle related needs. It was by far the worst car maintenance experience of my life and I’m disgusted by their staff and the way that they handled the situation!
Jun 15th, 2021

Oct 13th, 2020

I recently purchased a 2018 Ram we had nothing but great experience from the initial sales and paperwork, Doug was great to work with and i would highly recommend anyone going to see him. We did have a minor set back with my front strut leaking, But Audrey in the service department did a wonderful job. She worked around my schedule even got me into a loaner so I could still get to work why my truck was in the shop. Went back a few weeks later for an oil change and tire rotation. Audrey once again was able to get my vehicle in and out in a very timely manner. Thank you all for the great service
Oct 12th, 2020

Sep 11th, 2020

I have never had an experience as negative as I did with the mechanic at this dealership. Let me start by saying everyone else I dealt with was WONDERFUL! I had heard such wonderful things about their mechanics I decided to give them a try for my oil change. That's when things went awry. When I met my mechanic, Josh, I immediately got bad vibes from him. I wasn't sure why, but I knew something was off. The entire oil change Josh tried to upsell me and lie to me about what was broken in my car. My grandfather is a retired mechanic and had just finished checking out my car, so I knew everything was fine other than the oil. When I finally left, I informed Josh that I was going to be speaking to his supervisor about his behavior. Josh then threatened me and told me not to. Being a single woman and fairly alone at the dealership, I went home and intended to call his supervisor in the morning. That's when I received a threatening message on Facebook from Mr. Mullens. Upon talking to a few friends it appears I am not the first person Josh has harassed on messenger. Please take care of this terrible employee immediately.
Feb 25th, 2021