DuPage Water Conditioning

Dishonest and overpriced. Purchased a system and they serviced For 15 years. They set up the time for the system to flush every 2 days for a 1-2 person household. I discovered that should have been ever 6 days!!! The cost of All the water, electricity and bags of salt WASTED is exponential! Never once did a tech say to reduce the frequency. I discovered this issue after talking with others about salt usage. Also they raised their service call fee now 60%. A ridiculous jump. Dont trust them with your money. Try Johnson Water instead
Mar 27th, 2022

Be sure to ask them about their service fee before you schedule a service call. I was charged $139 for a simple 5 minute visual inspection of an out-of-service Dupage branded water softener installed back in 2004 by a previous homeowner which is no longer needed due to what I am told was a change in the source for community water about 5 years ago. The service tech didn't touch a thing. Checked water to confirm the source was providing soft clean water (took 2 minutes and frankly was something I could have done myself). Net result of the 10 minute service call was "nothing to be done here, that will be $139". I was a bit shocked at the amount so I felt compelled to call Dupage Water and ask the management to consider an adjustment. I was told by the receptionist that if the serviceman walks in the home, the fee is automatically $139 PERIOD!.. and that I should have asked what the fee was before the service call. PERIOD! No warm and fuzzy just my fault for not asking and . Yes, I probably should have (shame on me), but was hoping for some sort of fee adjustment due to the fact that nothing was actually serviced. It ended up being more of a consultation fee than a service fee and lasted 10 minutes from start to finish. I guess asking for some flexibility in the cost of the fee due to circumstances was an absurd request by me and certainly asking too much from this company.
Jan 14th, 2022

Highly recommend!! Bob and his team are great people. Kyle came out to my house to fix my issue, he took the time to answer my questions and coach me on how to best care for my system. Thanks for what you do!
Jul 24th, 2021

We have had Dupage water conditioning for years, when ever we have an issue they come and take care of it. They usually know what's wrong before they even walk into the house.I would and always do recommend them they are the Best.
Jun 11th, 2021

Called for help with my water softener. The service tech was friendly and spent time with me over the phone to help me resolve my problem.
Feb 2nd, 2021