Grizzly Jacks Grand Bear Resort

The pictures are deceiving on their website. My son in law got a villa for our family for my daughters birthday weekend and I flew in. It was in a beautiful location away from the city but the carpet was torn up and we had 90"s tv. The water park was shut down the second day we were there they said scheduled maintenance or something like that. If they just do a little upgrading it would be great. Rooms: Needs to be updated Food & drinks: They have a restaurant.
Apr 6th, 2024

Was okay - Now they are letting children into the hot tub. Children is young as two years old and no one is doing anything about it. Its more of like a kitty pool then a adult hot tub not happy at all.
Apr 5th, 2024

Apr 4th, 2024

We chose between here and Great Wolf Lodge. We chose here because it was a little closer to family and a little cheaper. Next time I'll definitely spend the money and travel time to stay at Great Wolf Lodge. When we checked in there were multiple people at the front desk complaining about different things so I wasn't optimistic. Some of the staff were nice, others lost their cool with the people complaining. They definitely need more staff and better training. Our room seemed fairly clean, but wasn't stocked with any towels or toilet paper. The patio door lock was broken and the main door was jiggly. Our first night they were supposed to show a movie at 7:30. The concession stand was closed. We waited until 8 and no one came to start the movie so we decided to watch a movie in our room instead. They don't have regular TV set up. Only streaming services but the WIFI was so bad we couldn't even do that. The movie would stop every minute and load. So we ordered a pizza from the restaurant in the hotel and it was actually really good. We all enjoyed it. The next day we decided to do the "breakfast buffet" which is an absolute joke. I didn't eat but I paid $40 for my 3 kids to eat and it was literally the same breakfast that we have gotten free at every other hotel we have stayed at. Cereal. Muffins. Toast. Scrambled eggs. I couldn't believe that's what I paid $40 for. We decided to eat breakfast off property the next day. Then we did the water park and arcade. The water park looked super dirty and run down. The waterslide was randomly closed in the afternoon without an explanation as to why. My kids enjoyed the arcade. They had a good variety of games and prizes. All in all, our stay wasn't terrible, but I wouldn't recommend this place. We definitely won't be staying here again. Noteworthy details: Stay somewhere else!
Apr 6th, 2024

DO NOT STAY HERE!!! Understaffed. Unclean. It is apparent that the owner of this hotel does not value their employees. If they were valued, there would have been at least ONE employee that did not obviously dislike their job and very clearly did not want to be there. And not once did we see a Manager working. We paid far too much money to stay here and have such a low value experience, service and accommodations. On our first night, there were zero life guards on duty and so the lazy river, the wave pool and the slides were closed. Not to mention that it was a free for all and people were doing whatever they wanted regardless of other people around them and the safety of others. On the second night, people were feeling skin and eye irritations and finally got someone to test the water. Turned out that the chlorine was too high and they had to close the waterpark for the night. It is so unfortunate also. This hotel could be really nice if it was properly managed. But until this changes - save your money and look for someplace else!
Apr 6th, 2024