Crossroads Used Cars Inc.

It disheartens me to write this review as when we were there with our excited 16 year old to buy her first ever car we enjoyed our time, and we thought we could trust these two gentlemen. I foolishly thought they would have the best interest of my daughter at heart.Unfortunately, within a day after we purchased the 2010 Hyundai Santa Fe with 183,000 miles on it, we began having issues. We noticed a shudder upon acceleration. We also noticed popping noises while turning. We decided it best to take the car into our mechanic that we trust and have used for years to have it inspected. Our mechanics will save us a buck if they can.He did a full inspection on the vehicle for her while also addressing her concerns. Come to find out, the right CV boot needs to be replaced - hence the shuddering. What will that do if it stops working? Stop the wheel from turning. What will that lead to when going 70 mph on the interstate? Accident and potentially severe or fatal injuries.Secondly, the popping noises are caused by the front right and left lower control arm bushings being worn out. What happens when those break? The tires buckle under the vehicle. What happens at 70 mph on the interstate when that happens? Accident with potentially severe or fatal injuries.There were several other minor issues found, but I expected that with a used car.My disappointment here is that Crossroads said they inspected the vehicle and looked it over and fixed anything of major concern that needed fixing. Those two things are major concerns and should have been addressed or disclosed before purchase.Before we could ask to negotiate the price, we were told the price was not negotiable and our total was set. I recognize that we chose to buy this vehicle. However, this purchase was with the understanding that all major issues not previously fixed would have been disclosed, especially potentially life-threatening malfunctions such as the two we are dealing with.I did phone Crossroads and they offered to replace them at cost. I live an hours drive away from them and my daughter has no means to get to work without this vehicle, hence the reason we purchased it, so that isn't an option for us. Further, I an unwilling to let anyone, not just my daughter, drive a vehicle that could cause an accident an hours distance? I countered that Crossroads could help her pay for the repairs locally, and they are totally unwilling to even entertain the idea of helping her because they want to see it first. Well, you already saw the vehicle and didn't mention it to be an issue, so why would I expect you to find an issue now though you are willing to replace them at cost, so perhaps you did see there was an issue? Furthermore, I trust my mechanic who hasn't taken advantage of us in cost up to this point, so why would I trust someone who: a) didn't care to fully inspect the vehicle before selling it and saying it is road worthy, or b) didn't care to fully disclose the hazards the vehicle comes with. And the downplaying over the phone of the significance of these issues with my 16 year old daughter behind the wheel is atrocious!Life lessons are hard. This one is particularly hard for my daughter who now has to come up with the funds to make safe and repair her vehicle which she thought was already safe and road-worthy. She trusted these two gentleman to be honest and have her best interest - or at least her life - at heart. She learned she cannot trust others to have any concern for her life or best interest, especially when it comes to money as that seems to be the most important thing to these two gentlemen. If it wasn't, they would make it right and help her in paying for these issues that should have been disclosed or addressed before selling. It truly breaks my heart she had to learn this lesson at such a young age. So, thank you gentlemen for that lesson, and no thanks, we won't be doing any further business with you or sending anyone else we know your way.Best wishes!
Apr 11th, 2023

Misleading photos online of overpriced car in poor shape
Dec 8th, 2021

They only sale trash and the guys are very rude ....
Nov 29th, 2021

Nice home town car dealer. Good people to work with. Already a repeat customer
Nov 21st, 2021

Nov 3rd, 2021