Douglas Mayfield: Allstate Insurance
-
400 Chatham Rd
, Ste 101a
Springfield, Illinois 62704 - (217) 787-9500
Hours
Chamber Rating
-
Brian Ralph
Doug is a good man they will treat you right and take care of you.
Sep 22nd, 2022 -
Matthew Jones
Had Allstate and used Doug for quite some time. Was always happy with him until my premiums went up. When I asked why, the response was a good canned response indicating it was inflation. I advised Doug that if that is the case, I'd have to look elsewhere to save. His response was simply, "cheaper isn't always better." Of course it isn't, Doug. But you could have easily offered to respond why Allstate is the better choice, key things to compare as to ensure I'd stay with Allstate, or even offer to review my policies with me. An increase in deductibles is right for us in out stage of life now. When I told him that wasn't a professional response, I heard nothing back. I'm happy to report I am saving over $800 a year, getting similar - if not better - coverage. I made the right move.
Jun 29th, 2022 -
Terri Rutledge
Oct 28th, 2021 -
Matthew Pickett
Aug 23rd, 2020 -
Alex Renier
I have never felt more robbed or absolutely disrespected by a company. I have had insurance through allstate for over two years and never tried to file a claim. I have had full coverage on a 2004 ranger the whole time. I recently bought a 2016 chevy cruze and called in on a Saturday to insure it. I had to deal with there automated system. I was never asked if there was a lien on the vehicle or if I wanted full coverage. I just assumed beings it's a brand new car with 12000 miles common sense would tell an insurance agent I need full coverage. Maybe it's my fault for assuming but a week later the car got crashed and I waited months for them to eventually deny my claim because collision coverage was never added to the vehicle. Which they already knew they kept telling me they would find the recordings of my original call and if she made a mistake they could fix it. That narrative quickly went out the window once the investigation started. Different people called randomly and asked a handful of very leading questions to get me to say the things they needed me to say to deny my claim. But even after I asked about it the original recording was never mentioned by them. To my knowledge they never even tried to look for it. I was considering having my lawyer sue but I'm sure it's futile at this point. So I now have a 10000 dollar car with 250 dollar a month payments for five years that's crashed. And doug mayfield and ladonia may say the right things and pretend to be on your side but at the end of the day it's a corporation and they either have no control of any actual claims or they are gonna do what ever there bosses say. Which I get to an extent but I personally find it disgusting and I don't know how you could sleep at night working for a company that's treats it's so called valued customers in this way. I am cancelling all policies and going to another company and I would urge existing customers to do the same and new customers save your money go somewhere. Ps. I also assumed a insurance agent meant he was my agent between me and his company meaning if I have a problem/claim I let him know and he deals with his company for me. Well not at allstate I talked to ladonia once and doug once and they both basically told me the same thing that I would have to do it cause there name ain't on the policy and I'm gonna have to call a series of 1800 numbers and deal with more automated systems to possibly get coverage. I don't believe this for a second in my opinion they both knew from our first conversation that I would be denied and if they called for me then they would have be the one to tell me it's denied. Even if they couldn't call the least they could have done is asked me to meet with him and help me get it figured out. I ended up having to pay a lawyer to contact and tell them we need a answer because they were just letting me sit in limbo for months. Then they finally sent a denial letter after. So long story short allstate is a joke and I feel robbed and completely disrespected after dealing with them. Also if you look through the reviews for all locations basically all positive ones are very short and sweet with no mention of ever trying to actually file a claim. And the negitive ones are very similar to this one.
Nov 24th, 2020
Questions & Answers
Q What is the phone number for Douglas Mayfield: Allstate Insurance?
A The phone number for Douglas Mayfield: Allstate Insurance is: (217) 787-9500.
Q Where is Douglas Mayfield: Allstate Insurance located?
A Douglas Mayfield: Allstate Insurance is located at 400 Chatham Rd, Ste 101a, Springfield, Illinois 62704
Q What is the internet address for Douglas Mayfield: Allstate Insurance?
A The website (URL) for Douglas Mayfield: Allstate Insurance is: https://agents.allstate.com/douglas-mayfield-springfield-il.html
Q What days are Douglas Mayfield: Allstate Insurance open?
A Douglas Mayfield: Allstate Insurance is open:
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed
Sunday: Closed
Monday: Closed
Q How is Douglas Mayfield: Allstate Insurance rated?
A Douglas Mayfield: Allstate Insurance has a 3.8 Star Rating from 8 reviewers.
Hours
Ratings and Reviews
Douglas Mayfield: Allstate Insurance
Overall Rating
Overall Rating
( 8 Reviews )Brian Ralph on Google
Doug is a good man they will treat you right and take care of you.
Matthew Jones on Google
Had Allstate and used Doug for quite some time. Was always happy with him until my premiums went up. When I asked why, the response was a good canned response indicating it was inflation. I advised Doug that if that is the case, I'd have to look elsewhere to save. His response was simply, "cheaper isn't always better."
Of course it isn't, Doug. But you could have easily offered to respond why Allstate is the better choice, key things to compare as to ensure I'd stay with Allstate, or even offer to review my policies with me. An increase in deductibles is right for us in out stage of life now. When I told him that wasn't a professional response, I heard nothing back.
I'm happy to report I am saving over $800 a year, getting similar - if not better - coverage. I made the right move.
Terri Rutledge on Google
Matthew Pickett on Google
Alex Renier on Google
I have never felt more robbed or absolutely disrespected by a company. I have had insurance through allstate for over two years and never tried to file a claim. I have had full coverage on a 2004 ranger the whole time. I recently bought a 2016 chevy cruze and called in on a Saturday to insure it. I had to deal with there automated system. I was never asked if there was a lien on the vehicle or if I wanted full coverage. I just assumed beings it's a brand new car with 12000 miles common sense would tell an insurance agent I need full coverage. Maybe it's my fault for assuming but a week later the car got crashed and I waited months for them to eventually deny my claim because collision coverage was never added to the vehicle. Which they already knew they kept telling me they would find the recordings of my original call and if she made a mistake they could fix it. That narrative quickly went out the window once the investigation started. Different people called randomly and asked a handful of very leading questions to get me to say the things they needed me to say to deny my claim. But even after I asked about it the original recording was never mentioned by them. To my knowledge they never even tried to look for it. I was considering having my lawyer sue but I'm sure it's futile at this point. So I now have a 10000 dollar car with 250 dollar a month payments for five years that's crashed. And doug mayfield and ladonia may say the right things and pretend to be on your side but at the end of the day it's a corporation and they either have no control of any actual claims or they are gonna do what ever there bosses say. Which I get to an extent but I personally find it disgusting and I don't know how you could sleep at night working for a company that's treats it's so called valued customers in this way. I am cancelling all policies and going to another company and I would urge existing customers to do the same and new customers save your money go somewhere. Ps. I also assumed a insurance agent meant he was my agent between me and his company meaning if I have a problem/claim I let him know and he deals with his company for me. Well not at allstate I talked to ladonia once and doug once and they both basically told me the same thing that I would have to do it cause there name ain't on the policy and I'm gonna have to call a series of 1800 numbers and deal with more automated systems to possibly get coverage. I don't believe this for a second in my opinion they both knew from our first conversation that I would be denied and if they called for me then they would have be the one to tell me it's denied. Even if they couldn't call the least they could have done is asked me to meet with him and help me get it figured out. I ended up having to pay a lawyer to contact and tell them we need a answer because they were just letting me sit in limbo for months. Then they finally sent a denial letter after. So long story short allstate is a joke and I feel robbed and completely disrespected after dealing with them. Also if you look through the reviews for all locations basically all positive ones are very short and sweet with no mention of ever trying to actually file a claim. And the negitive ones are very similar to this one.
Overall Rating
Overall Rating
( 8 Reviews )Write a Review
Insurance Agency Near Me in Springfield, IL
Snyder Insurance
Springfield, IL 62711
309-664-1800 ( 1 Reviews )
Jeremy Gebhardt Agency - American Family Insurance
Springfield, IL 62704
(217) 522-1212 ( 1 Reviews )
Mutual Protective Insurance
Springfield, IL 62712
(217) 529-4195 ( 1 Reviews )
Jeff Loftus Insurance
Springfield, IL 62712
(217) 529-9501 ( 0 Reviews )
Shelter Insurance - Bryan Virgin
Springfield, IL 62704
217-546-5070 ( 0 Reviews )
L C Shanle & Co Farmers Mutual
Springfield, IL 62711
(217) 498-8619 ( 0 Reviews )
Nicholas Scaduto
Springfield, Illinois 62702
217-626-6556 ( 6 Reviews )
Steven French, Washington National Agent
Springfield, Illinois 62711
(217) 971-4187 ( 0 Reviews )