Douglas Mayfield: Allstate Insurance

Alex Renier _{on Google}

Jun 1st, 2020

I have never felt more robbed or absolutely disrespected by a company. I have had insurance through allstate for over two years and never tried to file a claim. I have had full coverage on a 2004 ranger the whole time. I recently bought a 2016 chevy cruze and called in on a Saturday to insure it. I had to deal with there automated system. I was never asked if there was a lien on the vehicle or if I wanted full coverage. I just assumed beings it's a brand new car with 12000 miles common sense would tell an insurance agent I need full coverage. Maybe it's my fault for assuming but a week later the car got crashed and I waited months for them to eventually deny my claim because collision coverage was never added to the vehicle. Which they already knew they kept telling me they would find the recordings of my original call and if she made a mistake they could fix it. That narrative quickly went out the window once the investigation started. Different people called randomly and asked a handful of very leading questions to get me to say the things they needed me to say to deny my claim. But even after I asked about it the original recording was never mentioned by them. To my knowledge they never even tried to look for it. I was considering having my lawyer sue but I'm sure it's futile at this point. So I now have a 10000 dollar car with 250 dollar a month payments for five years that's crashed. And doug mayfield and ladonia may say the right things and pretend to be on your side but at the end of the day it's a corporation and they either have no control of any actual claims or they are gonna do what ever there bosses say. Which I get to an extent but I personally find it disgusting and I don't know how you could sleep at night working for a company that's treats it's so called valued customers in this way. I am cancelling all policies and going to another company and I would urge existing customers to do the same and new customers save your money go somewhere. Ps. I also assumed a insurance agent meant he was my agent between me and his company meaning if I have a problem/claim I let him know and he deals with his company for me. Well not at allstate I talked to ladonia once and doug once and they both basically told me the same thing that I would have to do it cause there name ain't on the policy and I'm gonna have to call a series of 1800 numbers and deal with more automated systems to possibly get coverage. I don't believe this for a second in my opinion they both knew from our first conversation that I would be denied and if they called for me then they would have be the one to tell me it's denied. Even if they couldn't call the least they could have done is asked me to meet with him and help me get it figured out. I ended up having to pay a lawyer to contact and tell them we need a answer because they were just letting me sit in limbo for months. Then they finally sent a denial letter after. So long story short allstate is a joke and I feel robbed and completely disrespected after dealing with them. Also if you look through the reviews for all locations basically all positive ones are very short and sweet with no mention of ever trying to actually file a claim. And the negitive ones are very similar to this one.