At Your Service Heating & Cooling

I had my air conditioner stop working on a Friday at 7pm just before the beginning of a hot weekend. Filed a claim with my home warranty company (HSA). This company was chosen to assess the issue. I was skeptical on At Your Service due to all of the negative reviews involving warranty work. I received a call on a Sunday that they would be there first thing Monday morning. Jeremy arrived promptly between the two hour time window the company provided me. Jeremy was extremely personable. Jeremy was able to diagnose the problem and ultimately fix the issue.I think the negative reviews are a case of people not getting exactly what they want from their warranty companies and taking it out on At Your Service. I definitely recommend them and will request them every time for my warranty work. Service: HVAC repair
Sep 19th, 2021

Jeremy showed up on time, quickly diagnosed my problem, and rescheduled to come back for installation of part. This guy is on top of his game. Totally professional, courteous, and informative. Thanks for the outstanding service.
Jul 14th, 2021

We were sent this company through our home warranty company. Every horrible review you read here is true. Their tech came out never even opened up our furnace. He measured the box and then said they would most likely replace the coil and outside unit. Days went by I left voicemails for them finally got a call back. And was told they were only replacing the coil. I explained we already had the unit looked at and the whole furnace was bad. Water has leaked into the motherboard the heating coils. Lisa said she would talk to the owner and call us right back. Never heard anything from her the whole week. Called today and she finally answered said they never submitted for anything else and they aren’t going to bc the tech notes don’t support it. I asked why she never called me back when she said she’d talk to the owner than call me back -no answer. She said she would have to send the tech back out to inspect what he should of done the first time. I said I want a different person to come out. She said he was all she had and it would be a week plus before he could come back out. Not acceptable at all, she told me if I didn’t like it I could find other service. if your home warranty company sends these people out DO NOT ACCEPT THEM!! Call the home warranty company and ask to send somebody else out! Absolutely terrible customer service terrible communication!! techs don’t even do their basic job and look at the furnace which is what they’re sent out for! They want to replace one part of the time so you have to keep calling them out! This company is a scam I’m going on almost 3 weeks since requesting service nothing has been fixed I had to call the home warranty company and tell them my horrible experience so now they’re sending another company out and I hope to God they’re able to fix it Save yourself some headache and stay away from this company Service: Heating equipment repair & installation
Jul 14th, 2021

Jeremy showed up and stated He did not want to be here. He went to my basement and cleared the drain plugs by rising them off in my sink which he did not ask to use. He left a mess in my basement; water was everywhere. When he emptied the drain plugs on my furnace he soaked my furnace with water. When he left he stated "I don't like to be here I don't want to do insurance calls I want to get in and get out". He then stated he doesn't like his job And that he doesn't think insurance companies will do anything. He failed to explain the issue and what I could do to solve it.
Jun 7th, 2021

I had to cancel the service because it was already more than hour passed the appointment time.They don't answer the phone calls, messages. No update about being late or apologies. The worst company I ever had to deal with.Never again. MY PROBLEM WITH A FURNACE ISN'T SOLVED AFTER 4 DAYS WAITING FOR MTHE APPOINTMENT.
Apr 25th, 2021