Swanson Floor Covering

g anderson _{on Google}

Apr 20th, 2021

We have bought all of carpet & most flooring over the years and trust Bruce to recommend the best choice for our needs. His installers have also done excellent work.

shalae mayville _{on Google}

Oct 4th, 2019

Very friendly office staff!

Jeff Schneider _{on Google}

Jun 7th, 2019

Great selection and service.

Jackie Fasula _{on Google}

Oct 27th, 2018

Love this store! Quality materials and Excellent workmanship. Professional sales staff, estimator and installers. Had a Bathroom Vinyl Flooring installed and New Carpet in my Bedroom. EVERYTHING turned out Beautiful... and everything was completed with ease ! Thanks to you all

Jimmy Helmick _{on Google}

Feb 12th, 2021

First off...the final work was really good. Could not be happier with the way it turned out. Hence 2 stars instead of 0.
The process to get to the end however was extremely frustrating. A project that was originally communicated to be 7-10 days had repeated delays and ended up taking 8 weeks (and a day) from the date the measurements were taken. While some delays would be understood if not expected, I would not get updates untiI the last minute (if at all) and usually only if I asked. The responses I received were incredibly short and offered no real or helpful information. It was basically like, "well, we'll get there when we get there." If I hadn't been so invested in time at this point I would have pulled the plug on the project.
That was the main concern although a few other frustrations included materials being left throughout the house and garage (even after the project was complete), my vacuum cleaner was left clogged and tangled with string, and due to Swanson not putting the correct amount on the credit application I was not able to finance the entire amount of the project without going through more work to contact Synchrony.
In my humble opinion there was no sense of urgency and very poor communication. For the amount of money spent I would have expected significantly better customer service. Though the end result turned out good I have no intention of using Swanson in the future.