Loyola Medicine North Riverside

Mar 8th, 2024

Like many other reviews here, the place never answers phone calls. Leaving VMs, you never get a call back. My daughter need to do some blood work for school and I called back for her to do it again because they have no clue what is going on with her old blood work. I was mad because she is only 3 years old but I said ok, did a 2nd blood test and after a week. Still don't hear anything. This location really needs upper management and corporate attention.
Feb 3rd, 2024

Customer service is awful. Staff is rude, and in addition to that I once left an appointment and was given a different patients information, which has to be a HIPPA violation.
Jan 13th, 2024

The male at the front is an ignorant pos I hope they get rid of him.
Nov 6th, 2023

This is by far the worse experience I have ever encountered with a medical facility. They do not respond or return calls on the nurse line within the promised 2-4 hours or even 24 hours at this point, they never answer the phone, the messages on MyChart are addressed almost a week later. The many terrible reviews should prompt Loyola to complete their due diligence or QA to ensure patients are receiving adequate care, but this is obviously not their concern. I am pursuing making a formal complaint given my personal situation because the lack of response is absolutely irresponsible.
Oct 2nd, 2023