Riverside Prehop Cleaners & Tailor

There's a serious issue at this location. My review is related to mistreatment and overpriced services. This is a review involves service from the alteration person. I called in to inquire about timing to have a dress taken in at the waist and was asked if I could drive over, so I did. After having the person pin the sides and confirm it could be done in short order, she proceeded to input my information in the system. After doing so, she told me it would be $100, to which I responded, no thank you. At this point, another person entered.  The alterations person, removes my dress from the counter and shooed me and said "step to the side" so she could help the person who had just entered before removing the safety pins that she placed in my waistline of my dress. After waiting a little more than 7 minutes for her to assist this person (couldn't find them in the system quickly), sort the clothing, bag them and put them in bins, she stated she'd remove the pins once more and give me my dress.  She then asked if I was "sure" I didn't want to proceed before she takes the pins out as if  she didn't just cast me to the side to service someone who had just stepped in the door. I nodded and she said again "are you sure because..." as if the price could be negotiated. I stopped her and pointed out I was insulted that she thought she could recover a potential sale after treating me the way she did. And as it turned out, another place less than a mile away did the same work for $30 (versus her $100 quote)!
Aug 30th, 2022

The dry cleaning is fine! The low score is for alterations. My husband has taken his shirts there to have buttons replaced. They use buttons that arent even close in color to the original, and they often fall off soon after. I went there to have the back of a dress hemmed (a simple single piece of fabric) that was long though. I was alarmed as the woman there did not measure it, only placed one pin, and then put two more in after my insisting. She kept saying she would cut the front the same, which was not what I was asking for. She kept pointing out minor flaws in the dress (which was brand new), so that I wouldnt get mad at her when I picked it up. This alarmed me too as though people have complained in the past. She then said it would be $100 because the fabric was long! For shortening half of a sheet dress! I promptly took it to a Salamanca seamstress in Berwyn, and without asking she took out a measuring tape, put in about 40 pins, said it would $25, and that the alterations would be ready in 3 days. Dont get alterations here!
May 15th, 2022

I had a pair of pants altered by a wonderful seamstress. She did such a great job that the pants took on a whole new look. She is also very accommodating which I really appreciate. I highly recommend her. Service: Alterations
May 2nd, 2022

Hi my name is Juan, I drive here from Berwyn, when I first brought my suit jackets to this dry cleaners I met the lady her name Rosio. Well after picking up my suit jackets I was very impressed with her work. Soo I brought my other jackets, mind you I wear them to work which I work at a hotel in down town Chgo. I'm very happy/ pleased with Rosie's work. She is awesome soo I recommend others to go to pre-op for alterations ect thank you Rosio keep up the awesome job.
Apr 9th, 2022

I went here to have to have my dress hemmed and to have the neckline altered, and cufflinks tightened. I was surprised when after the consultation I was told it would cost me $120. I'm new to the area and have never paid this much for alterations but since we had already finished the consultation I paid the price.When I picked up my dress a different associate was working the register and didn't know I had prepaid. She quoted me $80 for the dress instead of $120. I let it go and informed her I had already paid.Then I got home and tried the dress on and saw that my neckline was stitched uneven and laid bumpy. I ended up having to pull all the stitching the seamstress had added to the neckline out. I'm disappointed that I was overcharged for work that wasn't even done correctly. I can't wear this dress to my event now because there's no time to get the neckline fixed. I won't be coming here again.
Apr 19th, 2022