Steinberg's Furniture

lacey juergensen _{on Google}

Feb 21st, 2024

Outstanding customer service and fast delivery! I had a horrible experience with Ashleys Home Furniture prior to coming into Steinburg's. Steinburg's helped me with the issue and got me a couch/recliner the next day after being without for 2months. Jessica the sales representative was so sweet and listened to all my concerns. The delivery guys were fast and informative. Overall, such a wonderful experience and I will never look elsewhere for future purchases!

nicole murphy _{on Google}

Jan 21st, 2024

The worst customer service ever if you have a problem We bought a beautiful livingroom set and had issues starting with the 1st delivery. 1st furniture set was delivered badly damaged and we werent notified or told it was damaged until they were unloading the truck. So of course it had to be reordered which was a custom order. 2nd set comes and one of the poor delivery guys accidentally cut himself and had blood spots on several pieces. We called and let them know that there were spots and they said they would take care of getting it cleaned. So this is where things turnedWe were NEVER told once that this furniture was dry clean only and when I say dry clean only the guys they hired to clean even had to research how to clean this furniture. Remind u when we were shopping for new furniture we told her that we needed pet friendly and durable furniture. What we got was durable but not pet friendly. The dry cleaner came and cleaned the spots and where they cleaned the upholstery was slightly discolored. This is where the cleaner said it is the best they can do. We had been dealing with the owner by this point and she had apologized in the beginning and said she wasnt even aware of all the previous issues we had dealt with from the delivery of the damaged set. She assured us that she would make it right. After calling back and discussing with her that we were unhappy with paying almost $6000 for furniture that we cant even sit on without covering it because even water would leave a stain. Needless to say the owner said they will order a couple replacement covers but after that there is nothing more she is going to do!! She even said that we didnt even mention that we had a dog, which was a complete lie. We sat there and showed pics of our puppy with the sales people, we always brag about her. Why would we need such expensive upholstery when we dont even have kids and home. But I figure that was said to cover their butts from having to admit they mislead us or made a mistake. We have bought several pieces from here and have always been happy with the service.We would NEVER buy anything that expensive that is dry clean only I wont even buy clothes that are dry clean only.Very disappointing is putting it nicely!!! They definitely lost a lifetime customer that has spent a lot of money there.

Kathy Newhalfen _{on Google}

Dec 26th, 2023

Didn't have what I was looking for