Arlington Acura in Palatine

Purchased new vehicle on 7-29. Disappointed with lack of customer service provided. Once we agreed on terms, they walked me out with keys and envelope with temp registration. I had questions regarding my purchase which were not explained to me. They knew I purchased out of state, I wanted to know how to pay for tolls and also where the finance docs were. Apparently the financing terms were all on USB that they gave to me (never mentioned). You'll see how many times I called the dealer and was directed to voicemail or left my info and never received a call back as they said they would. It's like there is no protocol and they give you the round about, no one knows who can answer what. If the acura dealer in town had the car I wanted, I would not have came here. Spoke to financing manager this morning at 1030am to finally cancel my warranty contract, who assured me he would email the docs TODAY. Now it is 730pm, dealership is closed and I'll have to call AGAIN tomorrow. *update, it took a week to get a hold of someone to email me the form to cancel the warranty package. It took him less than a minute to do it. Why the original finance manager never did it beats me. He must have been upset I wanted to cancel since he was the one who sold it to me. *2 month update since I purchased the car, still have not heard anything back about warranty cancellation even though it was submitted a month ago!! Called autoguard company that it is through, they said it's still pending from the dealer so they cant do anything until it's processed. I emailed the person who emailed the form to me last week, havent gotten a response. Well now I'm playing phone tag with them again to figure out what's the hold up. This dealer is a freakin joke.
Sep 21st, 2021

This dealership lost it's soul. It used to care about it's customers. You can't trust the service department, or the sales department anymore! I would not recommend.
Sep 19th, 2021

Excelente customer service , easy to work with . Had me in and out , which is exactly what I needed . Ask for BIG MAC . Even delivered my spear keys too my job because I had no time too pick them up .
Sep 17th, 2021

This dealership posted false advertisement with Auto Trader. I drove 30 miles one way to purchase the vehicle at the price listed with Auto Trader. Once there, the advertised price was not available. The price was $5,000 more than listed on Auto Trader. Day off work, 60 miles in traffic. Very disappointing.
Sep 16th, 2021

I was very very very happy with Scott as my sales guy! He's definitely my favorite ever and I've been buying cars for over 50 years! Funny guy and gave me a great deal!
Sep 14th, 2021