Fifth Third Bank & ATM

I travel to this particular bank every two weeks, so I know alot of the employees by face and name! Today I stopped and a very nice woman was helping me, but as she was helping me she then turned and asked a lady I later learned name Veronica Thompson a question while assisting me, so I asked was she new, which I didn't feel like it was anything wrong with me asking her that! That's when Veronica Thompson became rude and indignant stating it was a issue because I asked the person who was assisting me ws she new, I then asked Veronica Thompson why did she get so upset because I asked a question, Veronica's response was yea I'm upset you asked my employee was she new and smiled, granted the woman helping me did everything she was supposed for me which is why I was baffled at Veronica's response and rude behavior! I asked for Veronica's info to report the rude behavior and response Veronica picked up a card and tossed it on the counter, I could not believe this is behavior from a branch manager, and I was receiving this type of a response from a branch manager Of a bank I frequently visit! I am very upset and appalled and demand an apology for this type of rude behavior from Veronica Thompson which I know I will never receive, because if she felt so comfortable with being so rude and indignant at that point then she wont apologize and think her behavior is ok. This is the bank 1603 W. 16th Street... I can expect this type of behavior from the branch in woodridge but not here
Jul 16th, 2019

Jun 18th, 2019

Been banking with 53rd for as long as I could remember. They use to be so helpful and lately not. I’ve been dealing with two issues for years on my accounts and Veronica completely talked down to me like I was not valued. I’ve made a discussion to finally move forward and close all 5 of my accounts after I look for another bank that will appreciate me. She was very rude . What is going on with the employees 53rd is hiring???
Jun 8th, 2019

Customer service at this location has changed... The employees here do not at least try and make you happy. Never a smile or a sorry they just stare at you with a blank face. BMO welcomed me with a smile.
Feb 14th, 2019

I recently switched banks and transferring money over to them was hassle free and simple. All the staff at this location are very friendly and personable. They offer free coin cashing machines here too.
Nov 25th, 2018