Banfield Pet Hospital

Jun 11th, 2019

Very angry and disappointed . Rushed home from work to make the 3:30 appointment . When I got there I went to the grooming by mistake instead of the vet . By the time I got to the counter the secretary was very rude and said they would not take me because I was 12 minutes late . Without a care, she told me to make an appointment tomorrow - as if I can come any time and have nothing else to do. Will never give any business to them . And I will pass the word to all pet owners I know . Very disappointing!
Mar 30th, 2019

Mar 22nd, 2019

If you love your pet don't bring them to Banfield! Got a call from an uncertified vet tech that said my dog almost died while under anesthesia and were not able to clean the teeth. An uncertified vet tech was in charge of the whole procedure said the teeth never got cleaned but was told to still pay the bill for services that were not rendered. They took me to collections. Just got off the phone with the practice manager Rachel in Northbrook she said the state of IL does not require certified vet techs and she was zero help !! I am looking for a lawyer for ruining my credit rating. I also called 7 on your side today because people should be aware of how Banfield operates! It is a total racquet and have not heard one positive thing about them from anyone. I would rate them zero! One star rating is way to generous!!
Oct 12th, 2018

This location as well as the Touhy location we’re responsible for the death of my dog Sherry. Contact me and I will tell you step by step the story. Banfield should not exist. Everyone there was extremely rude. Even in this kind of situation. They even deducted $700 from the $3,000 the pharmaceutical company gave for my dog to go to a hospital when it was their fault. Then they called the police at me and loads of squad cars came after I yelled at them for what they were doing. They acted like they were the victims. Do yourself a favor and just take a gun and shoot your animal in the head instead of taking them to such a disgusting place with no morals. You think the workers are happy working in such a crappy place like Banfield? They use a program on the computer to diagnose and treat your pet. Please listen to me and take your pet to a real vet, it will be cheaper for you as well. Once again, contact me to find out more info if you want to know what exactly happened. It will shock you and disgust you. I hope nothing but the worst for the employees that did this. I pray every night for the worst for them. I will never get over the loss of Sherry, my beloved dog. I want nothing more than to put to sleep every single member of their staff. They deserve to suffer for what they did. You think it’s a privilege being a vet and working at Banfield? It’s like the bottom of the bottom for them. I hope they read this.
Jun 5th, 2018