Duly Health and Care (Westbrook Dr)

Worst experience in a doctor's office I have ever had. The receptionist did not enter my information when I checked in causing me to wait for over an hour to be seen until another receptionist helped me. The doctor I saw also provided me with no insight for my issue and was dismissive to my concerns. I will never be coming back.
Jan 24th, 2023

Dec 31st, 2022

So sad. My family had been coming to this place for 20 years or so. Once Duly took over, they now have eliminated a lot of providers and seem to be only for a " certain " income bracket now and are snooty and rude about it.My family will no longer come here.
Mar 15th, 2022

Daniel E Hrad, MD at 1948 Three Farms Ave, Naperville, IL 60540 will see you for a well visit for less than 5 minutes, and if you ask him anything else, he will also charge you for a office visit. He will double bill you for that same 5 minutes. Insurance fraud. Got charged for over $400 for 5 minutes. Do not recommend.
Sep 16th, 2021

This place has given me the worst medical care since it switched over from Dupage Medical Group to Duly. I was charged nearly $400 for a normal physical visit, which is twice as much as the normal cost for a physical. When I called to inquire what the extra charge was, the office stated it was because I asked about vitamin D. I informed the office that I never inquired about vitamin D and that it was simply something my doctor brought up to me. The office said there was nothing they could do.A few months later I called to schedule a Dr. appointment for a severe cough that lasted over 1 month. I contacted the office 3 times before I got a response. I set up a visit with Dr. Neville and was told I should go on antibiotics but because I had just had the stomach flu, I would have to wait. He said I could call in 5 days if my cough was still bad and he would fulfill the prescription. I called on day 5 and did not get a response. I called back on day 6 and requested the prescription. The nurse said Dr. Neville would call me back. I told them I just need a prescription that was promised me and I did not need another appointment and did not wish to be charged as such. The nurse listened and told me the Dr. would call me back. I spoke to the Dr. for a few minutes, repeating everything I had told him 5 days ago as if he had forgotten entirely. He then prescribed me with my antibiotics. I later found out he had charged me for 2 full visits ($150 each). I called to fix the issue and was told the manager would call me back. I waited 3 weeks and never received a response. I called the office multiple times and left messages for a bill inquiry on mychart and was ignored. I finally was able to speak to someone 4 days before my bill was due and was told a manager would settle the issue with me. A day later i received a voicemail from Nancy, who failed to address my issue. I then had to start the process all over again.Its been over 1 month and still no resolution. If you doctor promises a prescription, you should be able to get it without having to go through multiple visits and getting charged without any transparency.  Long story short, I had to wait an additional month for my cough to resolve itself. The antibiotics didn't fully heal the cough, but I could not afford to be charged a third time for the same issue. The office almost never responds to MyChart and if you make a call to the office, they either take a day or more to get back to you, or they just ignore it entirely. If you are going to pay for medical care, I suggest going somewhere they will actually respond to you.
Jul 25th, 2022