Great Lakes Credit Union

Jacquelyn Russell _{on Google}

Jan 31st, 2024

Billy was not so customer friendly today! I asked to withdraw money from my account, he asked me if I had an account Like why would I come inside a credit union and ask to withdraw funds if I did not bank with you. Then verses putting funds in and envelope he laid the money down on the counter with the envelope. Like dont work a job that involves you handling customers. Or Maybe it was just me! He was a horrible representation of GLU today

z or _{on Google}

Nov 21st, 2023

I would give them ZERO stars if I could! All locations near me closed. My ATM card was disabled due to not being used for six months I was never notified; found out when I tried to use my card on a Saturday night and was not able to reach a representative until the following Monday after waiting on hold for about an hour. They SUCK!

Ant R _{on Google}

Oct 11th, 2023

Definitely switching banks. It's very difficult to get a person on the phone, I was on hold for over 30 minutes. Also the reps are not knowledgeable about how their banks operates. It's better banks with better service out there.

Taylor Miles _{on Google}

May 24th, 2023

Very unhappy with my experience with Great Lakes. My loan experience was fine - I PAID my loan off in March of 2023. Used my account # and routing # in several other places since then. Get a call today (June 2nd) that I still owe money and need to make a payment. For what? I paid this off. Apparently the rep claims my account was "frozen" and therefore my payment in MARCH was reversed and no one told me anything. I paid it off and saw the money come out of my account in MARCH and therefore did not feel the need to look at my "e-statements" because I do not bank with GLCU besides this loan. Now I am paying interest and ANOTHER $800 payment for the one I made months ago. My account is not and has never been frozen for any reason. Highly dissatisfied by the inconveniences and lack of communication throughout my time with this credit union and will be closing my account as soon as my payment is processed and posted for the SECOND time.

Carly Jackson _{on Google}

Mar 19th, 2023

I never received any information about my auto loan rate unless I called them 5 days later. Got an email about 3 weeks later asking if I was still interested they would have to pull my credit again. Worst bank I've ever experienced.